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6 Ecommerce Lessons We Learnt in 2019 That You Can Use in 2020

Ecommerce Lessons We Learnt in 2019 That You Can Use in 2020

Ecommerce is one of the rapidly changing areas that you can find out there in the world. You are strongly encouraged to go forward with it and you will be able to receive outstanding results at the end of the day. However, you should also have a solid understanding on how to stay away from the possible Ecommerce pitfalls that you will fall into. That’s where the lessons that you learn from Ecommerce in the year 2019 would come into play. You will be able to put that knowledge into practice in 2020 and make sure that you minimize your mistakes and end up with perfect results at the end of the day.

Come Up with Voice User Interfaces

People preferred to have more convenient user interfaces in the year 2019. You can think about going forward with them in the year 2020. This can deliver outstanding results to you in ensuring success as an Ecommerce store owner. In order to do that, you can come up with voice user interfaces.

Web design company – Lilo thinks voice user interfaces will be in a position to streamline the human interactions that are made with computers convenient as much as possible. In here, speech recognition will be used to figure out human spoken commands. Then they will be able to answer the questions accordingly. In here, you will also notice that text to speech is playing a major role.

Voice control has become a major aspect of the day to day lives of people who live out there in the world. We prefer to use them in order to make our lives easy. Some of the biggest companies such as Google, Facebook, Apple, Amazon and Microsoft have paid special attention towards this. In fact, they have spent billions of dollars to develop AI-based voice assistants. You can also think about getting the help of them to take your voice user interfaces to the next level. Then you will be able to increase the accessibility of the Ecommerce store. Along with that, you will be able to create better user experiences as well.

Pay More Attention Towards Pricing

We saw in 2019 that most of the people are looking forward to go ahead with simple pricing strategies. You can think about doing it in the year 2020. When your pricing strategy is complex, your customers will find it as a difficult task to get to know about the value of service that you offer. On the other hand, competitors who use simple pricing strategies will be able to get hold of your customer base. You shouldn’t allow this to happen. That’s why you need to be simple with your pricing strategy as much as possible.

You need to showcase pricing to show that you are a trustworthy service provider. Some of the Ecommerce store owners tend to use pricing to mislead people and waste their time. You should never be one of them. Instead, you need to use pricing to showcase the trustworthiness that you maintain. This can deliver amazing results to you in the long run.

Use Chatbots

People who come to shop for products from your Ecommerce store prefer to receive excellent customer service. If they have a question about a specific product or a service, they will prefer to get in touch with you. However, they would not like to go ahead with the hassle of calling you. They prefer if they can chat and get the help of someone from your company to get the problem solved. However, you will also notice that it is practically not possible to keep someone employed throughout 24 hours to chat with the customers and help them with the concerns that they will get. This is where you can think about getting the assistance of chatbots.

A large number of chatbots are available for you to use. You will be able to get a chatbot integrated to your Ecommerce store without spending a fortune. Then customers who have questions about the services that you offer will be able to chat with you from the chatbot. You have the possibility to program the chatbot so that you can answer the most common questions. Then you will be able to impress your customers with quick responses. This would tempt them to go ahead with the services that you offer as well.

If the questions are too complex, you can get it to your email. Then you will be able to go ahead and respond to them. This would eventually help you to ensure 100% customer satisfaction as well. Hence, you should never ignore this when you are going forward to develop a perfect Ecommerce store in the year 2020.

Create A Mobile-Friendly Ecommerce Store

Last but not least, you need to think about creating a mobile friendly Ecommerce store. During the year 2019, it was possible for us to see how a lot of people used their mobile devices to shop for what they want online. We can expect to see this trend moving forward in the year 2020 as well. Therefore, you need to make sure that your Ecommerce is a mobile responsive one and people can go ahead and purchase from it with their mobile devices. It is also better if you can come up with a dedicated mobile device. Then people will be super-impressed with what they can get.

You will have to invest your money to make the Ecommerce store mobile responsive. Along with that, you can get a mobile app developed as well. This will not be a waste of money, but an excellent investment that you can do.

Final Words

Follow these Ecommerce lessons and you will be able to end up with perfect results in the year 2020. If you want to become a successful Ecommerce store owner, you must follow them at all times.

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