A Hostage Negotiator's Lesson in Listening

Is listening a lost art? On TV news and talk shows, everyone seems to be interrupting one another. Likewise in the political arena. Listening is especially rare on social media, where people are eager to talk and loath to hear other points of view.

So recently I challenged myself to talk less and instead to actively listen, ask more questions, and think about the responses. In particular, everywhere I went I asked people if they feel listened to and if they listen to others.


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