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Affirm Holdings, Inc. (AFRM) Q3 2022 Earnings Call Transcript – The Motley Fool


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Affirm Holdings, Inc. (AFRM 23.31%)
Q3 2022 Earnings Call
May 12, 2022, 5:00 p.m. ET

Contents:

  • Prepared Remarks
  • Questions and Answers
  • Call Participants

Prepared Remarks:

Operator

Good afternoon, ladies and gentlemen. Thank you for standing by. Welcome to the Affirm Holdings fiscal year 2022 third quarter earnings conference call. [Operator instructions] As a reminder, this conference call is being recorded, and a replay of the call will be available on our investor relations website for a reasonable period of time after the call.

I’d now like to turn the call over to Rob O’Hare, senior vice president of finance. Thank you. You may begin.

Rob O’HareSenior Vice President of Finance

Thanks, operator. Before we begin, I would like to remind everyone listening that today’s call may contain forward-looking statements. These forward-looking statements are subject to numerous risks and uncertainties, including those set forth in our filings with the SEC, which are available on our investor relations website. Actual results may differ materially from any forward-looking statements we make today.

These forward-looking statements speak only as of today, and the company does not assume any obligation or intend to update them, except as required by law. In addition, today’s call may include non-GAAP financial measures. These measures should be considered as a supplement to and not a substitute for GAAP financial measures. For historical non-GAAP financial measures, reconciliations to the most directly comparable GAAP measures can be found in today’s earnings press release, which is available on our investor relations website.

Hosting today’s call are Max Levchin, Affirm’s founder and chief executive officer; and Michael Linford, Affirm’s chief financial officer. With that, I’d like to turn the call over to Max to begin.

Max LevchinFounder and Chief Executive Officer

Thanks, Rob, and thank you, everyone, for listening in. We delivered excellent results in fiscal Q3. Active merchants grew by more than 16-fold year over year. Active consumers grew by 137% year over year with greater frequency and engagement.

Our total transactions increased by 162% year over year. Highlighting the trust we’re building with consumers, 81% of all transactions were from repeat Affirm users. This is the highest repeat rate that we’ve ever reported. We accomplished this while another 1.5 million consumers joined our movement to replace confusing outdated financial products with new honest ones.

Our GMV was up to $3.9 billion, growing 73% year over year and almost doubling, excluding Peloton. Total revenue was $355 million, a 54% increase year over year. And revenue less transaction costs, a key measure of our unit economics, was $182 million or 4.7% of GMV. We continue to grow with our existing partners and add new ones.

Just a couple of operating highlights since the beginning of Q3. The Travel and Ticketing segment has been outperforming expectations, and volume more than doubled year over year. Our long-term partners, Expedia, Vrbo and Priceline were all in the top 10 by volume in Q3. The quarter also marked the general availability of Affirm on American Airlines and the launch of our very first Canadian travel merchant.

We are excited to continue growing our network of relationships in this segment. Affirm continues to be the strategic partner of choice for enterprises and platforms. Adding to existing collaborations with Verifone and Adyen, we partnered with Fiserv and Global Payments to make signing and launching new merchants frictionless. We’re also excited to announce a new agreement with Stripe, unlocking streamlined distribution of a Affirm’s honest financial products to millions of merchants.

Since the launch of our partnership with Shopify just a year ago, we have seen significant uptake of Split Pay, our biweekly paying for product. We have expanded our agreement with Shopify to bring Affirm’s monthly offering to the platform. We plan to start rolling out Adaptive Checkout and simple interest-bearing installments by the end of our ’22 fiscal year. As part of this expansion, I’m also pleased to report that we have extended our exclusive relationship with Shopify.

Lots more details in the press release that we have just filed. This marks our fifth straight beat quarter and proud we are of all of them. That said, we operate Affirm with a longer horizon in mind. Our goals are to deliver value for our customers and improve the lives of consumers.

And ultimately, in doing so, generate cash flow to reinvest in our business and create value for our shareholders. As you will see in Michael’s report, we have already delivered profits on an adjusted operating income basis, and this quarter makes it three out of the last five. You’ll see in our guide that we still expect to invest in the next quarter, but let me make something very clear. Our plan is to achieve a sustained profitability run rate on an adjusted basis by the end of the next fiscal year.

That is to say, we expect to generate revenue that consistently exceeds our adjusted operating expense starting July 1, 2023. We do not expect our plan for reaching profitability to compromise growth, just as we demonstrated this quarter. We also do not plan to raise any new equity capital because we believe Affirm is fully funded to profitability. We will share our full fiscal year ’23 outlook and full year guidance in our next earnings report.

But to say a little more here, we do not see net working revenue growth and margin as quantities in conflict with each other. Indeed, our growth, combined with strong unit economics, is what propels us toward profitability. Consumer demand for our products is significant, and we only expect it to increase, and the value we create for our customers goes directly to their bottom line. Meanwhile, the market penetration in the U.S.

is still in the low single digits. And at the growth scale we have already achieved, the increasing rate of repeat transactions at 81% today affords us several advantages, most importantly, economies of scale and fixed and transactional costs, meaningful underwriting improvements and opportunities to deliver new products to our consumers and merchant partners at a very low marginal cost. This is why the bookings of this quarter’s results are so important. We nearly doubled our network volume, ex Peloton, while managing our unit economics to 4.7% of GMV.

This is well ahead of our long-term model of 3% to 4%. We grow our network GMV responsibly and deliberately with unit economics always firmly in mind. This is especially so because as a vertically integrated network, we manage the risk embedded in our transactions. We covered our approach to credit underwriting in the past, but I’d still like to speak briefly about our credit risk management.

Every time you want to use Affirm to buy something, you have to apply to be approved for that specific transaction. We make it easy and convenient for you to apply, but we will still look at the state of your finances at that very moment, including, among other things, your recent credit usage and then decide. If we believe you won’t be able to pay off your loan, we will, in fact, decline your application with compassion and transparency without fail. As a reminder, we do not charge late fees or allow revolving.

In other words, we have a structural incentive to decline a transaction that we believe to be a bad financial decision for you because approving it is guaranteed to be a bad financial decision for us. And at our scale of transactions over $10 million last quarter alone, the dials we get to turn to control credit risk are highly fine grade. Another key structural advantage is the very short weighted average life of our loans, which is about five months. As the economic cycle changes, the loans we made in the past will have a rapidly diminishing impact on Affirm’s future financial performance.

Given our structural incentives to engage in responsible lending, deep commitment to strong network unit economics and a high degree of control over risk, we strongly believe we are well-positioned for success in a downturn. During the very brief recession of 2020, we saw applications nearly quadruple at many of our merchants. We believe paying over time without late fees and gotchas will be in greater demand during a downturn. It is our mission to improve people’s lives, and we will be prepared to meet this demand.

But again, our approach is only to extend credit that we believe can and will be repaid. The multibillion dollar business we have today is the result of years of trial and error, ideation and execution. One of the many attractive properties of operating a network at scale is that it can be very cost effective to deliver new products and services to a large active audience. Not all of our new offerings will result in our next $1 billion revenue line, but we are committed to finding the ones that do.

Last September, we shared some of our product plans with you. We’ve continued to execute on this road map. So let me briefly run through some of which shipped in Q3. Throughout the quarter, we delivered several iterations of the Affirm SuperApp, the single platform for the growing family of Affirm consumer offerings.

Each such iteration delivered results, improving user engagement by about 3% and adding over 1% to our in-app transaction volume. These numbers may seem trivially small in comparison to some of our headline growth metrics, but obsessing over user experience that compounds, and we have many more iterations planned. We also rolled out a Chrome browser extension, a convenient way to pay with Affirm at online stores, where we’re not yet directly integrated using a single-use Visa card while shopping in your desktop browser. We brought Adaptive Checkout to many new transactional services, including our own Affirm Anywhere product, Chrome browser extension, and as I mentioned, it will be available on Shopify.

We also added Bitcoin interest to the popular Affirm savings account, a super simple way for our savings account holders to hold cryptocurrency by choosing to receive their savings yield in Bitcoin. Debit+. By now, I suspect some of you might actually have the Debit+ app and the companion card that comes with it. So you have already seen what’s the first version can do.

You can split lower value transactions into four payments after the swipe and use the automatic pre-approval button to plan larger transactions and feel confident in your spending power. There are many more features coming over the summer and beyond, most importantly, longer-term and interest-bearing loans and Affirm rewards, but if you want a Debit+, it’s here and ready. We know this because even with this minimalist version, we are seeing an order of magnitude higher engagement among Debit+ users as compared to non-Debit+ Affirm users an average of more than two transactions per week. And the Debit+ experience will continue to improve as we release regular updates to our growing user base.

We are inviting tens of thousands of users per day to get their cards and expect to exhaust our now sizable waiting list. We appreciate your patience and open Debit+ to all eligible Affirm users in fiscal Q4. Eligible here means a certain level of usage history and good standing with Affirm. It is super early, and I am still neck-deep in UX optimizations, but I’m truly thrilled to begin what we think will be the era of Debit+, the simplicity of debit and a flexibility to pay at your own pace with no late or hidden fees.

Affirm continues to succeed because of our exceptional team. I’ve said it before, and I’ll say it again, it is a privilege to lead this company. And I would like to thank all of Affirmers for marking another waypoint in our journey and to thank you, our shareholders, for your continued support. As you can see, we remain focused on what ultimately matters, results.

Now over to Michael to review those in detail.

Michael LinfordChief Financial Officer

Thanks, Max, and good afternoon, everyone. Our Q3 results and really our performance over the last several quarters demonstrate our ability to deliver impressive growth and attractive unit economics despite a volatile market environment. Once again, we outperformed our outlook for both growth and profitability, and our unit economics were strong. We continue to grow both sides of our network.

Active consumers increased 137% year over year, while active merchants increased to nearly 210,000. Total transactions grew 162% year over year and more than 80% from repeat users. Transactions per user, our key frequency metric, increased 19% year over year or more than doubling our active user base. And along with that growth, we achieved profitability on a non-GAAP basis, delivering $4 million in adjusted operating income.

We grew GMV 73% and nearly doubled GMV when including Peloton. Our revenue increased by 54%, and our measure of unit economics, revenue less transaction costs, reached 4.7% of GMV. This was a particularly strong result and well above our long-term targeted range of 3% to 4% of GMV. Our outperformance was driven by strong revenue growth, excellent capital markets execution and better-than-expected credit performance.

While the provision for credit losses increased year over year, as a reminder, last year’s provision was net negative, given the release of excess COVID-related loan allowance. We also continue to drive greater capital efficiency gains across our funding program, as equity capital we used to fund our loans decreased to 2.4% of our platform portfolio versus 4.9% last year. With the strong growth of our business and continued momentum, we are raising our outlook for fiscal year ’22, which I’ll discuss more in a moment. Before I do that, let me walk you through our third quarter results in greater detail.

Unless stated otherwise, all comparisons refer to our third fiscal quarter of ’22 versus Q3 of fiscal ’21. We had another great quarter for consumer growth. Active consumers increased 137% to 12.7 million and increased nearly 1.5 million sequentially from fiscal Q2. This growth helped drive 10.5 million transactions in the quarter, a 162% year-over-year increase.

Despite adding users at this aggressive pace, we also saw frequency increase as transactions per active consumer grew to 2.7%, up 19% year over year. In the third quarter, active merchants grew to nearly 210,000 from just 11,500 last year, thanks to the continued scaling of our partnership with Shopify. On a sequential basis, active merchants, which we calculate over a trailing 12-month time frame, grew by 39,000 or 22% from the December ending quarter. Turning to GMV.

We grew GMV 73% to $3.9 billion in our third quarter, a $1.7 billion increase from last year. As a testament to the increasing depth and breadth of our network, no single merchant accounted for more than 10% of either revenue or GMV for both the three and nine months ending March 31. This demonstrates the continued diversification of our business, which we believe is a key area of strength and resilience for Affirm. Shifting to GMV by vertical.

Travel and Ticketing increased to $390 million, up 122% from last year, topping last quarter’s high mark. With the recent easing of mass mandates and travel restrictions, we see extraordinary demand to book travel now and pay over time with Affirm. We also remain enthusiastic about consumer demand for live events. General merchandise grew to over $670 million, 448% above last year, driven by our deepening relationships with the world’s largest retailers, which also increases the seasonality of our business.

We saw roughly a $200 million sequential decline in GMV within the category, which was in line with our expectations, given the seasonally strong holiday shopping season in the December quarter. Sporting goods and outdoors declined to $425 million, down 21% from last year or 20% sequentially from fiscal Q2, driven by a roughly 40% decline in Peloton, offset by growth with other connected fitness merchants. PayBright, which we acquired on January 1, 2021, nearly tripled GMV, posting annual growth of 198%. We are excited about our prospects and the success we’re driving in Canada, as well as other expansion opportunities currently on our road map.

Now turning to the financials. Total net revenue grew 54% to $355 million, well above our outlook of at least $335 million. Network revenue grew 29%, while interest income increased 42% and gain on loan sale increased 221%. Revenue as a percentage of GMV contracted 116 basis points to 9.1%, driven by product mix away from longer duration 0% loans and toward short-term Split Pay loans.

Split Pay GMV grew over 215% year over year and accounted for roughly 20% of GMV in the third quarter compared to just over 10% last year. In our earnings supplement posted to our IR website, you will see that merchant revenue take rates have remained relatively constant for each of our offerings despite our hyper growth. Our strong top line growth and the leverage we achieved on nonprovision transaction costs drove a 37% increase in revenue less transaction costs to $182 million or 4.7% at GMV, well above our 3% to 4% long-term target. Total transaction cost of $172 million grew 78% year over year compared to revenue growth of 54%.

Excluding provision for credit losses, which was negative in the prior year period, transaction cost as a percentage of GMV declined 1.6 points to 2.7%. A shift away from longer duration 0% APR loans, loss on loan purchase commitments declined 24%, while improvements in our capital programs helped limit the growth in funding costs to just 8%. Funding costs were an area of considerable leverage in the quarter, declining to 0.4% of GMV, down from 0.6% in the prior year period. Provision for credit losses grew from negative $1 million a year ago to $66 million, as the year-ago figure included a significant release of excess COVID-related loan allowance, while this year’s figure reflects the intentional normalization of credit that we’ve discussed over the past several quarters.

Credit performance was better than expected across all credit segments. As small optimizations across our Split Pay and large enterprise programs yielded very favorable outcomes, this led to lower allowance rates on new originations across a large percentage of our GMV. Allowance for losses as a percentage of loans held for investments declined for the second consecutive quarter to 6.4%. The outperformance in revenue less transaction costs and greater operating leverage allowed us to drive better-than-expected adjusted operating income in the period.

Our non-GAAP technology and data analytics expense reflects lower-than-expected personnel costs. Affirm has a robust pipeline that calls for more talented engineers than we had the ability to hire in the period. However, we were able to partially address this need from technical talent in early Q4 with the hiring of over 100 engineers for Affirm, primarily from FAST in early April. We also continued building our brand through sales and marketing investments, but the majority of these expenses were noncash in nature.

Excluding these noncash expenses that are fully outlined in our GAAP reconciliation tables posted on our IR website, our sales and marketing expense decreased by $1.7 million or 5% year over year, which represents an annual decrease of 5 points as a percentage of revenue. Excluding transaction costs, non-GAAP operating expense grew by $48.9 million or 38%. Adjusted operating income was $4 million in the quarter or 1.1% of revenue, which was significantly above our outlook. GAAP total operating expenses, excluding transaction costs, grew by $66 million or 19%, driven by $102 million increase in warrant expense, partially offset by an $80 million reduction in stock-based compensation.

GAAP operating loss was $227 million, which compares to a loss of $209 million last year. The $227 million operating loss number includes $217 million of equity-related costs stemming from a previously granted warrant to enterprise partners and stock-based compensation. Before I move to our rates outlook, I’d like to discuss our funding program. We fund the business to optimize for stable, consistent access to deep and diverse pools of capital.

We ended the quarter with nearly $9 billion in funding capacity across our three main channels: warehouse lines, forward-flow agreements with whole loan buyers and ABS securitizations. 53% of the capacity is off-balance sheet, and all of our bilateral relationships are fully committed and generally in multiyear agreements, with only 31% of this capacity maturing in the next 12 months. Since the beginning of the fiscal year, we have brought on $2.5 billion in new funding capacity from new and existing capital partners. In addition to that $2.5 billion, subsequent to the quarter-end, we closed our $500 million 2022 A revolving ABS transaction.

And last week, we also added a new multiyear $500 million forward-flow partnership with a large Midwest-based insurance company. We expect to continue to add capital through both scheduled commitment increases from existing partners and onboarding new partners. Our capital program is structured to be resilient, flexible and generate increased velocity as we scale. Let me quickly recap each of our channels.

Our warehouse lines are on-balance sheet facilities with spreads ranging from 1.65% to 4%, and we were able to advance up to nearly 90% against the loans we pledged. These bankruptcy remote facilities are nonrecourse to our parent company and generally used to fund shorter-duration collateral. They also serve as a loan aggregation mechanism for our ABS securitization program. We generally maintain these facilities at low utilization rates.

This stood at 37% at the end of the quarter, providing us significant excess capacity. Our forward-flow program represented close to half of the overall capacity across a range of diverse partners and provides highly efficient off-balance sheet funding. These programs allow us to earn most revenue upfront and additional revenue over time via servicing income. Further, loans sold to third parties via the forward-flow program do not require an allowance for credit losses on the balance sheet or any related provision expense on the income statement.

Finally, in terms of our ABS securitization program, we have closed nine securitization transactions that represent roughly $8 billion of volume since launching the program in mid-2020. Our deals have performed really well, and we just achieved our first AAA rating as part of our most recent transaction. Just as we have attracted many leading e-commerce merchants and platforms to Affirm, we have also attracted a diverse set of blue chip investors to our capital program. This is a real competitive advantage for Affirm.

We believe our scale and asset quality will ensure that this advantage continues into the future. Affirm is strongly positioned to continue to drive outsized growth in the ABS market, which is highly liquid with over $1.5 trillion outstanding across all asset classes. Now let me share some color on our outlook, which you can see on Slide 26 of our earnings supplement. We expect the progress we’ve made thus far in fiscal year ’22 to continue to drive strong growth in our fourth quarter.

Consistent with the public guidance issued earlier this week, we expect the trends observed in Peloton GMV in fiscal Q3 to continue through Q4. We now expect our Split Pay offering to contribute at least 20% of fiscal year ’22 GMV, with the largest contributor of this volume coming from Shop Pay Installments. We expect a sequential increase in total operating expenses outside of transaction costs, driven by the recent hiring of the engineering team from FAST in April and marketing campaigns currently planned in the latter half of the quarter. As always, our outlook assumes the current forward interest rate curve.

Finally, our outlook does not assume a material impact from the rollout of Debit+. For our fourth quarter ending June 30, 2022, we expect GMV of $3.95 billion to $4.05 billion, revenue of $345 million to $355 million, transaction cost of $185 million to $190 million, revenue less transaction cost of $160 million to $165 million, adjusted operating margin of negative 15% to negative 11% and a weighted average share count of 290 million. For our fiscal year ending June 30, 2022, we now expect GMV of $15.04 billion to $15.14 billion, revenue of $1.33 billion to $1.34 billion, transaction costs of $692 million to $697 million, revenue less transaction cost of $638 million to $643 million, adjusted operating margin of negative 7.6% to negative 6.6% and a weighted average share count of approximately 283 million. Now I’ll turn it over to Max for some closing remarks.

Max LevchinFounder and Chief Executive Officer

Before we open for Q&A, I thought it would be helpful to quickly recap the state of play and our plans for Affirm. First, we are laser-focused on scaling the network, increasing our consumer reach and frequency, going deeper with our existing partners and adding new ones. Our opportunities remain fast with significant under-penetrated markets to reach. Second, we will continue investing in our technology, people and brand and doing so with discipline.

We have roughly $3 billion in dry powder, and we firmly believe that we are among the most efficient allocators of capital in the industry. Third, as I already mentioned, with excellent unit economics, consistent focus on risk management and a diversified capital access strategy, our plan is to achieve a sustained profitability run rate on an adjusted basis by the end of the next fiscal year. And finally, at our core, we are builders, excited by the prospect of solving problems and improving lives. We will leverage our scale and reach to introduce brand new concepts to our merchants and consumers, like Debit+, as we continuously expand our product and revenue lines.

While the macro environment is uncertain, at Affirm, the picture has never been clearer. We are a category leader with massive growth and rapidly expanding market opportunities as the secular trend toward honest, transparent financial products continues. Affirm is in an enviable position, given the depth and breadth of our partner network and our unwavering commitment to financial responsibility. As the category begins to go mainstream, the opportunities we can capture are only expanding.

We have an incredible team and an inspiring mission. We will continue to scale, drive attractive unit economics and deliver on our mission to improve lives and focus on results. We will now open the line for questions.

Questions & Answers:

Operator

[Operator instructions] Our first question comes from the line of Moshe Orenbuch with Credit Suisse. You may proceed with your question.

Moshe OrenbuchCredit Suisse — Analyst

Great. Thanks. And I think that the — Max, the comments that you made about the success with respect to the large merchants and the impact that that’s had, maybe you could kind of expand on that. Because obviously, you’ve got things that are going on that would potentially be able to add others.

And yet, you’ve also got things like what you mentioned with respect to the Chrome browser that could allow for situations where Affirm is not — it doesn’t have a kind of dedicated relationship with the merchant. And so I guess as we look out over the next several years, how should we think about the biggest areas for growth for the company?

Max LevchinFounder and Chief Executive Officer

So the cool thing about building a network — first of all, thank you for the question, sorry. You’ve been listening to our sales con for a while. So great question. So the thing about building a network is you have to continuously balance the consumer side and the merchant side.

So if we are signing on more and more consumers, we are implicitly adding more places where they might want to go shopping. So it’s essential for us to continue launching direct-to-consumer payment products. Because if someone says, hey, I’m a big fan of brand X, and I came from a store maybe Peloton, where I’m not likely to repeat over and over, we have to offer them coverage. Otherwise, they will churn, they will [Inaudible] active consumer.

And so the browser extension and the app, which has a marketplace feature in it and the card itself, all the things we’re building consumer sites, were all fundamentally about retaining consumers and meeting them where they want to go, where they want to shop. And so that will continue happening, and we see that as both an engagement driver and a revenue driver. Obviously, the products are a little bit different, where we don’t have a direct integration with the merchant. But it does not, in any way, reduce our commitment and just attention to innovation on the merchant side.

We have a whole bunch of stuff. I purposely kept my remarks a little bit shorter this time around, but there’s a long list of things that we shipped that have to do with merchants. And I really did not give any credit to those teams just because I wanted to keep it quick. But we’re continuously rolling out really interesting stuff like the Adaptive Checkout is a really good example of — it’s just a very, very fundamental piece of tech that we put together.

It is the future of this [Inaudible] industry. Consumers do not need to go through many different funnels. They just need to pick the right product for them, better yet, we should be there helping them pick the right product. That’s what Adaptive Checkout does.

It literally figures out what is the best way of paying for something. So that will continue happening. And part of why we need to continue hiring engineers, you only maintain strong unit economics if you’re able to offer something that no one else can sell. Competition on price sucks if you have a commodity that everybody else has.

If you’re building stuff that no one else got, you can actually sell it at a good price and not worry about someone undercutting you.

Moshe OrenbuchCredit Suisse — Analyst

Got it. Thanks. And as a follow-up question, Michael, one of the questions that we get most often from investors is, in the face of a rising rate environments, obviously, you have some products where the consumer is the primary one that’s been charged, and either that’s merchants — charged to the merchant, particularly the 0% category. Could you talk a little bit about your plans as to how to kind of manage the rising interest rate environment for each of those products and maybe what you’ve also done to date, if anything?

Michael LinfordChief Financial Officer

Yeah. We really haven’t had to take any action to date. If you look at the merchant fee rate slide in our supplement, you’ll see, again, relatively constant merchant fees. We view that as a real marker of success.

In the face of pretty heavy competition, we’re able to maintain and even grow, in some cases, the merchant fee side. And of course, as we talk a lot about on the APR side and the consumer side, those rates are strong enough to allow us to deliver really compelling unit economics. And that’s the lens through which we look at this question. And it is true that as rates go up, there is pressure on the funding side of our business.

But it is a mistake to think about that as a flow-through on a linear basis. We have many different funding channels with staggered maturities and very different structures. And as I mentioned, for example, we just onboarded a new forward-flow partner, who is an insurance company, has a very different view of rates and how they think about that versus, say, access to quality assets over time. That allows us to manage it in the nearer term.

I think in the very long run, so going out more than a year, you would expect us to need to start to take action, but that’s more of a long-term thing than anything we deal with tactically in the near term.

Moshe OrenbuchCredit Suisse — Analyst

Got it. Thank you so much.

Operator

Our next question comes from the line of Dan Perlin with RBC Capital Markets. You may proceed with your question.

Dan PerlinRBC Capital Markets — Analyst

Good evening, and lots of good stuff here. I wanted to just touch on — and I suspect you’re going to kind of shed light in a little bit, but I wanted to touch on this path to profitability on an adjusted operating income basis. My question is when you think about it or when you kind of laid this plan out, how much of this is really a function of some of the scale-driven benefits that you’ve been able to accrue over the past several years versus really management’s desire to kind of reach profitability sooner? And then the second piece of that is, is there anything in the macro environment that’s compelling you to want to pull that forward? Or is this really in line with your long-term plan that we may or may not have been really aware of? Thanks.

Max LevchinFounder and Chief Executive Officer

Good question. So first of all, the most important thing to take away is that it really is the scale that’s allowing us to get there. I mean if you look back a few quarters, you’ll see that we were sort dangerously flirting with profitability without ever seeing it outlapped. I think it was a useful and intelligent thing to do to tell the market, hey, we know exactly when it’s going to happen, here’s a date.

But it’s not the same thing as saying, oh, I wish we got to get there fast. So let’s pull some tricks and do unnatural things. Not at all. And so in that sense, it really is the function — the difficult thing was to build a product that commands a price and maintains a good margin and to be disciplined about credit.

You can grow [Inaudible] faster if you just approve everyone, and some of our competitors do that. And it’s a lot easier, but you then have to deal with bad losses. We are not OK with bad losses or losses that we can’t control. And so those are all things that we’ve always done, and that’s the scale advantage that we have today is the variable revenue or adjusted — I’m going to trip up on my accounting terms, Michael will correct me later.

But at a certain scale, your fixed costs get overwhelmed by your variable revenue is basically what’s happening here. So yeah, the statement about profitability is fundamentally about telling the market, we’ve always had a plan, we know where we’re going, here’s save the dates. We’ll continue to invest. We are not doing unnatural things to get there.

Dan PerlinRBC Capital Markets — Analyst

Yeah. No, that’s fantastic. Just a quick follow-up on the engagement here, again, very impressive, you said, 2.7% in the current quarter. Last quarter, it was 2.5%.

So that’s all happening at the time you’ve got this massive active customer increase. The question I have here is, are you finding that in that repeat usage, the 81% versus kind of 75% last quarter, are the consumers using the same product again as they come in as a Split Pay user and they’re always a Split Pay user? Or are they finding that within that 81%, there’s some diversification and they may even mature into other products? I know you able to not steer them, but to incentivize them, I guess, or maybe educate them into other options that may even be better for them? Thank you.

Max LevchinFounder and Chief Executive Officer

It’s a great question. There’s definitely a lot more to unpack there than I suspect the time allows. Here’s just like bullet points that are sort of easy to rattle off. So the probability of repeating at the same store is, generally speaking, highest for a majority of stores.

There are some unique stores where you’re just not going to come back because you already have a [Inaudible] But vast majority of time, especially for some of the largest partnerships, it is highly likely that you will repeat at the store where you came from. Two, there is definitely propensity to repeat on the same product initially. But as each cohort matures and we have more opportunities to teach them what else Affirm can do for them, it widens. Three, there’s a fundamental difference between the behavior of people that have our app and the ones that don’t.

Like that is just a profoundly different behavioral pattern, and I could write a small science paper on that one. But once you’re using the app, you’re basically starting to think of Affirm as a replacement for your purchasing device. Let’s use that. Let’s see what else can I say very quickly.

The last thing that’s worth knowing, so Adaptive Checkout, which I sort of bragged about a little earlier, is basically — you can think of it as a router for financial tools. We have sort of unpacked the credit card. The idea of like hey, just swipe your card, we’ll figure it out later, it’s actually a really convenient user interface, it’s terrible for you as a sort of financial position, personally, but it’s a really, really nice user interface. And the big thing that we have to accomplish here was to continue offering you the choice.

But we kind of have to guide you to a good decision because they’re — already we have a lot of choices and you are used to be no choice at all for your credit card. So Adaptive Checkout is that idea. It’s kind of just where you say, hey, here’s three choices. This one is no interest at all.

This one is a little bit longer term, but has some interest, etc. As we deploy that across more and more services, you will see more product cross-pollination, and we’re right in the middle of just pushing that very, very hard. Like literally, I’m watching the first numbers coming in from some of the deployments outside of our own products. And probably next quarter, we’ll start talking about what that cross-pollination really looks like.

Dan PerlinRBC Capital Markets — Analyst

That’s great. Thank you so much.

Operator

Our next question comes from the line of James Faucette with Morgan Stanley. You may proceed with your question.

James FaucetteMorgan Stanley

Thank you very much. Thanks for all the details today, guys. I wanted to ask about on your credit performance. You said it had been a little bit better than you had thought, Michael.

And can you talk a little bit about how you’re managing that right now, especially with the changing environment? Are you being more restrictive at different points? Or are you finding that that isn’t necessary yet? Just wondering how you’re — just wondering if you can give a little color in terms of how you’re managing the credit applications and going out of credit right now?

Max LevchinFounder and Chief Executive Officer

I’ll start, and Michael will probably give a more precise answer. So we always manage it exactly the same way. We have not at all changed our approach. We look at both vertical and horizontal slices.

We ask the question, how is this [Inaudible] American Society is doing, Canadian, Australian? How are they overall in terms of their job security and sort of the policy set sort of this horizontal slice? And then vertically, we ask the question, how is this — how are the sales in this emerging category? We know what folks are selling. We know if it’s selling better or worse, which means that the advertising campaigns that drive consumer demand can reach audiences that are potentially overextended already and maybe shouldn’t be borrowing. So all of that feeds into the policy setting. And then we tune it, but we tune it all the time.

It’s not a thing that we sort of get together and say, all right, it’s been a quarter, let’s talk about it. Like we talk about it literally every Monday morning. There is a triage conversation about credits with our head of risk in the room, with the executive team and we review all of our numbers. And say, hey, how do we feel about the American consumer at the highest level? And then we dive deep into here’s this product, here’s old Split Pay, how is it doing on Shopify? And so that’s what we’re doing.

And if it’s performing a little bit better typically means that the precautionary steps we took were slightly less necessary than we expected — at least one or two degrees to the right or to the left. It’s never, let’s pull a handbrake and we overtightened or something like that. We really do not run it like a banquet. And so it’s was very, very evocative.

Michael would probably have better numerical answers.

Michael LinfordChief Financial Officer

No. I think the other thing, guys, is we look at the unit economics in the business whether you measure that to the financial statements, like we do in the revenue less transaction costs, or you look at on a horizontal basis. And we make sure that there’s enough economic content, and we make sure that we make credit decisions consistent with that. The things we’re always looking at is, based upon prior originations, how are they trending against the forecasted numbers.

And given the very short duration of our asset, we’re able to get that signal very quickly, feed it back into decisioning. And if you just look at where we’re at right now, we did better on the revenue less transaction cost line in large part because we performed better. This is a bit of a counter-signal to what you’re seeing in a lot of other companies right now, and we attribute that mostly to the fact that we’re pretty careful on the front end, and we’re very diligent about managing it, as Max alluded to.

James FaucetteMorgan Stanley

Got it. I appreciate that. And then when we look at you’re adding additional capital partners and commitments, etc., how are you feeling about where you’re positioned now with kind of those commitments versus your growth targets? Is there a lot of cushion there? I know you haven’t given guidance for next year. But obviously, I would assume that those carry into next year, etc.

So just wondering if you can give a little bit of nuance and color of where you’re at versus where you want to be on both capital commitment and how that relates to your growth ambitions generally?

Michael LinfordChief Financial Officer

Yeah. I think the easiest way is we feel really, really good. We ended the quarter with $9 billion of capacity. We actually have over $10.1 billion as we sit here today.

Additional capital that we talked about on the call, the ’22 A deal and the ABS market, as well as the onboarding of the new forward-flow partner, both of those two are just, we think, massive endorsements of the product. I think it’s just — it’s a good time to remind everybody that there is widespread support for the asset we generate in the capital markets. And we have not seen that be a real difficulty. We have seen the overall macro market change.

So that changes rates, it changes spread. But the asset underneath it, the asset we create continues to be something that all of our capital partners both understand and value and even the rating agent sees value, as I talked about, the AAA rating on the senior tranche in our last ABS deal. That suggests we’re producing really quality assets, and it’s linked back to the credit question. So if we keep our eye on the ball and produce good assets, like we have been and will continue to do, we feel really good about it.

We’re not giving guidance, like you said, for fiscal ’23, but we feel very good about where we stand. If anything, I think you’re going to see us continue to be slightly larger on capacity or lower in utilization because of the macro concerns, even though we actually don’t have those as a management team.

James FaucetteMorgan Stanley

Got it. Thanks for that input, Michael.

Operator

Our next question comes from the line of Jason Kupferberg with Bank of America. You may proceed with your question.

Jason KupferbergBank of America Merrill Lynch — Analyst

Thanks for all these, guys. So yeah, just a couple of things. Maybe I’ll come back to the sustained profitability messaging. Just wondering if you can quantify that at all.

I’m just thinking back to the Analyst Day last year when I think you guys had said that adjusted operating margin would get to the 0% to 10% range once revenue growth had slowed to 20% to 30%, GMV to 30% to 40%. So is that the right way to think about where you may exit fiscal ’23? Just wondering how we should view that in light of the analyst day? Or do you feel like this is a little bit of a kind of updated messaging, just given how much the macro environment has changed?

Michael LinfordChief Financial Officer

Yeah. Thanks for the question, and I appreciate the way you word it. This is definitely, as we say, an and. This does not replace our prior nor is it meant to suggest that we think growth will slow.

Quite the opposite, as Max talked about. And to be really clear, we do not think that the decisions we’ll take in order to get us to that breakeven or better adjusted operating income will result in any sort of slowdown in growth period. In fact, the growth will allow us to achieve it, and the focus on unit economics will get us there inevitably. So don’t — please don’t read into us suggesting that the growth rates will slow.

Quite the opposite. We feel very good about the growth into next year. While we’re not giving any guidance today, I think there are a few trends that are worth highlighting. The first is that, remember, we were experiencing the full year of both Shopify and Amazon.

And that’s just the full year with those deals, but the full year with expanded product rollouts. We talked about the expansion on Shopify to new products, including Adaptive Checkout, but also all the optimizations that Max talks so often about, where it’s the sum of a lot of little things that we’re doing with these large partners. That’s going to be a key avenue for growth for us. And as always, we talk about Debit+ as the thing that will continue to be very incremental to any of the current run rate in the business.

And so we feel really good about growth in the next year. We’re not giving any guidance, but please don’t hear our profitability target as any indication that we expect to slow down. Quite the opposite.

Jason KupferbergBank of America Merrill Lynch — Analyst

Very helpful. And then just on gross profit on revs less transaction expense. You’re going to exit this year, I mean, based on your Q4 guide, just at or maybe a hair above the top end of the 3% to 4% longer-term range. And I know we’ll have to wait until next quarter to get kind of a full complement of guidance.

But is there any reason to believe, sitting here today, that you won’t be able to comfortably stay in that range next fiscal year?

Michael LinfordChief Financial Officer

Absolutely not. We feel very strong about our ability to deliver that in any market environment, and we’ll continue to use that as the range talked about in the business. This quarter saw us pretty materially above that range. And again, I would characterize that as being a little bit warmer than we want it to be.

3%, 4% is a very good range for us. This is the fifth straight time we’ve hit our commitments, and we would expect to continue to do that, and we’re committed to do 3% to 4%.

Jason KupferbergBank of America Merrill Lynch — Analyst

Good to hear. Thanks for the comments.

Operator

Our next question comes from the line of Ramsey El-Assal with Barclays. You may proceed with your question.

Ramsey El-AssalBarclays — Analyst

Hi. Thanks for taking my questions this evening. I want to follow up on Jason’s last question. In terms of the timing of the ramp of the Shopify expansion and also of the Stripe deal, will that — should we think of that as just hitting 2023 rather than having an impact later this year? And in addition, how long is the shop renewal for? I think I saw in the press release multiyear.

I’m not sure if you can tell us exactly how long it was for.

Michael LinfordChief Financial Officer

Yes. Last question first. It’s all the way through June of 2025. The timing — we are in the midst of rolling out additional products with Shopify right now, as Max mentioned.

It’s uncertain if it will have any material impact in the next six weeks of the quarter, but feel good about it. I think that and the Stripe deal are much bigger going into fiscal ’23. And then, Max, maybe you can provide some color on the Stripe deal?

Max LevchinFounder and Chief Executive Officer

Sure. Stripe deal is super-cool. Basically, one of the common delays, if you will — when we sign a merchant to launch them, the customers always say, hey, how long is it going to be before we can go live, say, hey, we’ve got to put $200 script into your checkout and on your product page and off you go. And then we have to integrate with your payment system and plumb, if you will, the settlement and money transfer and everything.

And if you have a deal with an existing payment provider for that merchant, Eg, FIS or Global Payments or Adyen or Stripe, which is the latest one, you can literally replace that whole back-end integration with, yes, we’ll just route a firm transactions on the rail that has already been put in there by Stripe. And that’s literally flipping a switch to an enormous number of merchants that have partnered with Stripe. It’s literally millions in their case. We also have a bunch of really interesting projects planned with them that probably would be on the scope.

Again, I would want you to not think of them as an immediately accretive thing, but it is a vast market opportunity that we’re very, very excited. And as a longtime friend and fan of Stripe and full disclosure investor in the company, we’re very happy with the partnership there.

Ramsey El-AssalBarclays — Analyst

Great. Sounds like a pretty —

Max LevchinFounder and Chief Executive Officer

It’s all about creating these avenues for more growth for many years forward. That’s what this is all about.

Ramsey El-AssalBarclays — Analyst

Perfect. A follow-up from me. Sales and marketing expense was down quarter-over-quarter quite a bit. And I guess, first, how should we think about that line going forward in terms of where it might stand as a percentage of revenue.

But in addition, as you ramp with the larger platforms and brands like Amazon, Shopify, etc., can you — will that have a positive impact on your marketing spend? Can you rely on their brand and their marketing spend effectively to kind of take some of the pressure off your P&L?

Michael LinfordChief Financial Officer

So first, on a non-GAAP basis, you did see sales and marketing come down quite a bit sequentially and really even on a year-on-year basis. That is mostly due to the timing of some marketing campaigns that we run. We talk a lot about this, but our marketing activity isn’t tied to in-quarter revenue or GMV generation. The kind of investments that we’ve been making over the past year have really been around building a brand and building awareness in the consumer, which has a less direct and less tied to in-quarter performance measure.

And that’s why you’re able to see, in this quarter, really strong growth despite pretty substantially less amount of sales and marketing on a non-GAAP basis. I think going forward, we’re not prepared to give you any indication about the shape of the P&L or where we expect those lines to be. But obviously, as we work ourselves toward breakeven or better on adjusted operating income line, we would expect leverage across all of our fixed cost lines.

Ramsey El-AssalBarclays — Analyst

Great. Thanks.

Operator

Our next question comes from the line of Andrew Jeffrey with Truist Securities. You may proceed with your question.

Andrew JeffreyTruist Securities — Analyst

Hi. Good afternoon. Certainly appreciate you taking the question and appreciate the conviction, Max, as usual. Michael, we get a lot of questions about the fin side of the business, not as much the tech side of the business.

And a couple of things stand out to me, and I wanted to ask first about just the platform portfolio and funding mix, Slide 19. The fact that equity capital required is actually down to 2%, there was a lot of talk about a securitization that didn’t get done intra-quarter, for example. Is that a sustainable level? To me, that’s super impressive, given — especially given all the concerns about liquidity that seemed to be swirling around the market and around a firm in particular?

Michael LinfordChief Financial Officer

Yeah. I appreciate the question. Yeah. I think we’ve said that we’d like to be below 5% on a sustainable basis and feel like that’s a good range to be at.

You’ll see an ebb and flow quarter-to-quarter based upon how much forward-flow or onetime deals might happen in this last quarter saw a securitization happened early in the quarter, which I guess folks weren’t really attending to, that actually allowed us to move quite a bit of our 0% paper off the balance sheet. And you can see that at the top bar on that chart, there you see on that slide. That will continue to be the way we want to operate. We want to be both durable and the quantum of capital that we have access to.

We want to deliver the unit economics that we’ve signed up for and be very efficient with the shareholders’ capital. We definitely never want to let growth be impacted by our capital program. So we’re always going to be overfunded with excess capacity. And you’ve seen us do that this past quarter, and we’ll do that into the future, while still delivering the strong units.

So I would say that we’d be below 5%, but I don’t know that would stay in the 2% range sustainably. And again, I just would reiterate that I think our team is doing a very good job executing in these pretty volatile markets. And we’re pretty proud of the access to capital that we enjoy right now because we generate a high-quality asset.

Andrew JeffreyTruist Securities — Analyst

Yup. That’s clear. I appreciate that. And then, Max, maybe a question.

I know it’s early on Affirm Debit+. But can you talk about any learnings or thoughts about inflows and the ability to drive direct deposit attach? And what you think the opportunity is for growth from more recurring spend on that product?

Max LevchinFounder and Chief Executive Officer

See, I promised myself and Michael that I will not jump out with a bunch of cool stats. And yet, as an engineer, I’m prone to them. Here’s a cool one. The No.

1 most visited physical retail used by consumers right now is Walmart groceries, which I think it’s probably true for a lot of America. But it’s, to me, a super anecdotal, so just ignore it, if you will. But it tells you that a subset of consumers that we have given the card to now use it to buy groceries, which I think that’s probably the sort of warmest fuzziest news I’ve heard about the product so far. It’s super-infant, very, very baby product.

It has, on the current [Inaudible] something and it’s going to be in the thousands before we’re satisfied here. But the fact that people are using it to buy food is the best indicator I’ve heard. Like we want it to be top of wallet. We want it to be the thing that people take to go shopping for their family to give them financial flexibility.

I have a lot of miles and commitment to this product to go. In terms of shareable statistics, it’s growing at ridiculous rates right now, but it’s also completely self-stimulated in the sense that we’re finally opening up to a bunch of waitlist users. So of course, it’s going to grow at crazy rates. At some point, it’s going to even out, and then we’ll know what the natural growth rate looks like.

We will open it up to the entire Affirm base. Once the waitlist is cleared out, you’ll just have a button in your Affirm app saying, hey, do you want your card. So we need a little bit more time to scale.

Michael LinfordChief Financial Officer

And my team is alerting me that I misspoke earlier, in Q3, it was an interest-bearing, not 0%. In any event, it got off-sheet and priority execution. I wanted to make sure that got [Inaudible] so they don’t get attacked.

Andrew JeffreyTruist Securities — Analyst

All right. Very cool. Appreciate it. Thank you.

Operator

Our next question comes from the line of Dan Dolev with Mizuho. You may proceed with your question.

Dan DolevMizuho Securities — Analyst

Hey, guys. Thanks for letting me ask my question. So just really quick, can you give us a sense of sort of the interplay between the reserves and the charge-offs? Charge-offs of rising reserves are — seem to be coming down. Like how much of it is, Michael, like denominator/Split Pay difference — mix difference? And then I have a quick follow-up.

Thank you.

Michael LinfordChief Financial Officer

Yeah. I mean the allowance is always the current estimate as a percentage of loans held for sale, the current estimate of future losses. And so that 6.4% where we ended at, that’s where we would expect it to be on a percentage basis. If you want more of a kind of a kind of backward-looking measure, that’s where we show the delinquency performance.

And you see that’s trending on, I guess, it’s Slide 21 of the supplement, you can see where that’s trending. Charge-offs are a bit difficult to get too much information out of, given that we charge off at 120 days. So it’s pretty difficult to really get a sense of how credit performance is reflected through the charge-off line. And again, the short duration of our asset mix that doubly true.

Dan DolevMizuho Securities — Analyst

Got it. Got it. And just one last data point, if I may. I don’t know if I missed it, but can you give us like some GPV estimates for Shopify and Amazon?

Michael LinfordChief Financial Officer

Yeah. Unfortunately, I can’t. No. What we did say in the call —

Dan DolevMizuho Securities — Analyst

No one is listening. It’s OK.

Michael LinfordChief Financial Officer

Dan, you and I both know that’s not true. The thing we said in the call — the prepared remarks, which is true, is that no partner was more than 10% of GMV or revenue on a three- and nine-month basis. So you can get some sense there. We also showed you the general merchandise category, which is inclusive of some of the largest retailers in the world, grew to over $670 million.

So those are the stats we can share.

Dan DolevMizuho Securities — Analyst

OK. Great. Thank you. Great quarter.

Operator

Our next question comes from the line of Rob Wildhack with Autonomous Research. You may proceed with your question.

Rob WildhackAutonomous Research — Analyst

Hi, guys. Thanks for sitting me in. Just as a percentage of funding debt, the funding costs in the quarter were quite a bit lower. Can you talk about what’s going on there?

Michael LinfordChief Financial Officer

Yeah. I think that reflects a number of factors, I believe, so which is execution. Remember, the — we talk about it a lot, but rates moving does impact us, but not in the near term. Most of our [Audio gap] is locked in and committed.

Very little of it is truly floating. And if you look at our warehouse [Audio gap] that limits the amount of funding rate exposure that we have. And then just generally, we have a lot of very well-executed capital markets activity over the past 18 months that reflects in really strong performance.

Rob WildhackAutonomous Research — Analyst

Got it. Thanks. And then bigger picture, I think the Adaptive Checkout seems to be a real linchpin of all the deals that you’ve announced recently, specifically from the enterprise partners. And Max, you talked about it a little bit, but anything to add on why that product kind of stands out as being particularly interesting to those partners?

Max LevchinFounder and Chief Executive Officer

Sure. A couple of different reasons, and we talked about this before, so I apologize if this is sort of old news. Vast majority of large enterprise partners that we have won picked us because we span the entire gamut of products possible. If you are just a Split Pay specialist, it’s great.

But if you sell both bicycles and bicycle tires, you will need two providers. And if you are picking a technology partner and you want to scale, you want to be good at underwriting, you want them to have a good capital markets, you don’t want to go out of business, we fit all those criteria really well. But the one thing that we do have is we have excellent, well-performing products that meet the price point that the consumers need. That doesn’t — [Inaudible] products is great, but you still may have to integrate those products with multiple clients.

And I’d have to check out was this idea that what if we gave you just one single integration and we will guide the consumer to the right financial choice for them so that the consumer satisfaction actually accretes to both us and the brand that we are literally helping the person live a healthier financial life. And so it certainly resonated with our partners. It’s certainly really resonated with us because it’s extremely on mission. And it allows us to just continue driving savings in terms of paid interest to consumers and better conversion to the merchant.

So it’s almost a meta product. It’s an infrastructure for multiple products that we’ve built in the past to live together in harmony in a single page. And it has been really well received by the market, you’re right in that sense. And some merchants, by the way, are not really appropriate.

If you only sell apparel within sort of a very tight $30 to $50 price range, you might not care about the ability to pay for things over 12 months. But if you are Walmarts or an Amazon or many, many, many other merchants that sell multiple SKUs in a fairly wide range of price points, Adaptive Checkout is the ideal product as you only integrated once. It has all the same properties of Affirm and it self-changes to meet the consumer need on the spot without the merchant having to configure anything. By the way, also supports things like 0% deals or it’s something we’re famous for it that we’ve done so well with for the last 10 years, it’s all baked inside a single integration.

Rob WildhackAutonomous Research — Analyst

Very helpful. Thank you.

Operator

Our last question comes from the line of Bryan Keane with Deutsche Bank. You may proceed with your question.

Bryan KeaneDeutsche Bank — Analyst

Hi, guys. Just a couple of quick ones. I guess just thinking about the tightening of the credit market. Has your transaction acceptance rate changed at all, given kind of where we are in the market? And then secondly, when we look at delinquencies, is there a reason why it’s excluding Split Pay now on the slide on 21, maybe I missed that piece? And then where do you expect delinquencies to track at these levels kind of through the fiscal year? Thanks.

Max LevchinFounder and Chief Executive Officer

Sorry. I completely blanked on the first part of the question, but of course, it’s [Inaudible] in front of me. Sorry. So the transaction approval rate has not changed very much at all.

And again, like we really manage this at a merchant to merchant, basket of risk level to basket of risk. There’s multiple different acceptance rates. And they’re really, really quite different. Like it’s just really important to think of Affirm as a — if you need one number, it’s a weighted average, and the weights are quite dramatically different from bucket to bucket.

That said, the weighted average right now is roughly the same. The reason for it isn’t because there aren’t people paying more or less of their bills, but because the application rates that we have, the number of people asking us for a loan vastly exceed the ones that we’re actually going to approve. And vastly is a little strong, but the approval rates have remained pretty good and remained the same. The point there is our job is to rank risks.

We’ve been quite good historically and intend to remain in the future very, very good at rank ordering applicants that come through. We approve the ones we believe can pay their bills. And then after that, we stop. The number of people that ask that can’t pay their bills does not seem to be changing very much.

And so the approval rates, therefore, have remained roughly — or the acceptance rates have remained roughly the same. I’ll let Michael, since I tongue tied my way through this one. I’ll let Michael take care of the other half.

Michael LinfordChief Financial Officer

Yeah. So the DQ chart does not exclude Split Pay. The vast majority of our balances on total platform portfolio basis are not Split Pay. The Split Pay asset is a 50-day asset, and we have $120 charge-off policy.

So as you can imagine, the way that actually works with respect to the delinquency calculation doesn’t really make sense to look at on a DQ basis. I think it’s pretty misleading to look at it that way. In terms of where it’s going, we would expect to continue to track at or below the ’19 levels on a portfolio basis based upon our current projections.

Bryan KeaneDeutsche Bank — Analyst

Great. Thanks for taking the questions.

Operator

[Operator signoff]

Duration: 67 minutes

Call participants:

Rob O’HareSenior Vice President of Finance

Max LevchinFounder and Chief Executive Officer

Michael LinfordChief Financial Officer

Moshe OrenbuchCredit Suisse — Analyst

Dan PerlinRBC Capital Markets — Analyst

James FaucetteMorgan Stanley

Jason KupferbergBank of America Merrill Lynch — Analyst

Ramsey El-AssalBarclays — Analyst

Andrew JeffreyTruist Securities — Analyst

Dan DolevMizuho Securities — Analyst

Rob WildhackAutonomous Research — Analyst

Bryan KeaneDeutsche Bank — Analyst

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