enterprise

Apple Asks Retail Workers to Provide Tech Support During COVID-19 – Nasdaq


With all of Apple‘s (NASDAQ: AAPL) U.S. retail stores shuttered due to the COVID-19 pandemic, the iPhone maker is asking store workers to morph into remote technical support staff. 

Apple began testing the idea over the past few weeks but this week has begun encouraging employees to make the transition while the stores remain closed, Bloomberg reports.

Woman providing remote support.

IMAGE SOURCE: GETTY IMAGES.

The program is not mandatory for Apple’s retail staff. Employees will continue to receive their full salaries and benefits if they don’t transition into remote technical support staff. 

Those who agree to provide support as part of the AppleCare program are asked to have a quiet area that can house a 27-inch iMac and the ability to participate in a virtual training class. Apple will provide a speedy Internet connection to its workers. In a video message, Apple retail chief Deirdre O’Brien said the program has been “going great” and that Apple stores may begin reopening on a case by case basis by the first half of April. 

With COVID-19 rapidly spreading across the U.S. and Europe, Apple has had to take drastic steps to help slow the spread. In addition to closing its retail stores outside of China, Taiwan, and Hong Kong, most of Apple’s global workforce is working remotely, which has impeded its ability to help customers with broken devices or questions about its services. Apple is also figuring out ways to adjust the workloads of its staff who are now forced to work remotely.

As of last count, there were more than 188,000 confirmed cases of COVID-19 in the U.S., leading to more than 4,000 deaths. 

READ  Police: Halifax man crashed car in Middleboro, fled scene, broke into home - Enterprise News

10 stocks we like better than Apple
When investing geniuses David and Tom Gardner have a stock tip, it can pay to listen. After all, the newsletter they have run for over a decade, Motley Fool Stock Advisor, has tripled the market.*

David and Tom just revealed what they believe are the ten best stocks for investors to buy right now… and Apple wasn’t one of them! That’s right — they think these 10 stocks are even better buys.

See the 10 stocks

 

*Stock Advisor returns as of March 18, 2020

 

Donna Fuscaldo has no position in any of the stocks mentioned. The Motley Fool owns shares of and recommends Apple. The Motley Fool has a disclosure policy.

The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc.



READ SOURCE

Leave a Reply