Barclays online banking down leaving customers locked out of accounts as payments also delayed

BARCLAYS customers have been locked out of online banking and had payments delayed after a glitch with the website.

The bank confirmed the problems after hundreds of people reported being unable to login into online accounts today.

Barclays' online banking has been down for hours for some customers


Barclays’ online banking has been down for hours for some customers

Others complain that payments haven’t gone through.

Data from Down Detector – which tracks outages on major services – indicates the issues started around 9.44am.

At the height of the problem close to 600 customers experienced issues across cities including London, Cardiff and Birmingham, and as of 4pm Barclays says issues are still ongoing.

The bank wouldn’t tell us how many customers are affected only saying it’s a “small number” but given it has millions of users it could mean thousands are impacted.

Hundreds of people have reported problems on Down Detector


Hundreds of people have reported problems on Down DetectorCredit: down detector

Barclays adds that affected customers who’ve made a payment using the app or online banking should wait for four hours until trying again to make the same payment.

Don’t resend any payments in the meantime if you have received an error message as the payment might still go through.

Customers can also use the app, contact Barclays through its automated telephone banking services or speak to the bank on the phone.



Annoyed customers took to Twitter after they were unable to access their banks online


Annoyed customers took to Twitter after they were unable to access their banks online

Customers took to Twitter to vent their frustration, with one writing: “@Barclays your online banking is down on pay day. What on earth is going on?”

Another said: “@Barclays been trying unsuccessfully to access online banking all morning. Need to process some urgent payments. What’s going on?”

Kay said: “@Barclays is online banking down? If so some kind of communication and an apology would be appreciated! How long until it’s fixed?”

Can I claim compensation for bank outages?

IF you’ve been impacted by a bank outage, your right to some money back is usually based on how much the issue has affected you.

This is because banks don’t have a fixed compensation scheme for service disruption.

If you’re thinking about making a complaint, you’ll need to gather evidence about how you were disrupted.

Try to make a note of when you were unable to access the website or app, plus any costs you incurred as a result.

If your credit rating has been affected by a service outage, because you got a late payment fee after being unable to make a transaction, for example, you should also keep a record of this.

You’ll also want to make note of any bank member you spoke to when trying to resolve the issue.

If you’re unhappy with how the bank dealt with your problem, you can contact the free Financial Ombudsman Service (FOS).

David complained to the bank that he had been trying to access his cash online “all morning”, while Gem said that the issue has meant that she “cannot pay staff”.

The bank says it is working to fix the issues.

A Barclays spokesperson said: “A small number of our customers are having problems logging in to their online banking. We apologise for this and are working to fix it as soon as possible.”

Barclays is asking customers not to re-send payments if they've received an error message


Barclays is asking customers not to re-send payments if they’ve received an error message

How do I check if Barclays is down?

Barclays has a service checker page on its website so you can see if there is an issue.

This includes any problems with its app, website, or if any planned maintenance might be interfering with your service.

If you want to make a complaint then you an do so via online chat, phone, letter or email web form.

Barclays has a dedicated page to help you make the complaint on its website.

If you don’t have any luck with Barclays or you don’t get a response within eight weeks you can take your complaint to the free Financial Ombudsman Service.

It’s the second time this month that Barclays has experienced and outage, which affected thousands of customers.

Last month, thousands of customers were unable to access Santander online banking accounts after a glitch.

Lorraine Chademunhu is repeatedly mistaken for a man by Barclays Bank and called Sir


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