technology

BT, Three network, EE and Virgin down – latest: Thousands of UK users hit by outages



A number of UK internet service providers appeared to drop out on Thursday morning, with BT, Three, EE and Virgin among those thought to be affected.

Website health monitor DownDetector registered thousands of reports from users complaining of being unable to connect to broadband internet.

Three users began to report problems at approximately 5.48am GMT, with more people reporting issues at around 8.00am as the work day began.

“We’re currently experiencing technical issues with some calls,” Three said in a statement posted on Twitter. “Please accept our apologies if you’ve been affected by this, our engineers are working hard to fix it. Check back here for updates.”

BT services appeared to go down at around 11am, with some users receiving a message saying their internet service provider (ISP) was down, while EE and Virgin customers are also understood to have experienced problems.

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BT internet and email not working for thousands of users

BT services appeared to go down at around 11am, with some users receiving a message saying their internet service provider (ISP) was down, while EE and Virgin customers are also understood to have experienced problems this morning.

BT customers expressed their frustrations on social media, claiming not to be able to access websites or emails.

“I can’t get on to ‘My BT’,” one wrote. “I can’t log in to the BT website for my emails, is your server system down?”

Here’s Anthony Cuthbertson again with more on the situation.

Joe Sommerlad14 October 2021 13:00

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Three Network users report major outage

A number of UK internet service providers appeared to drop out on Thursday morning, with BT, Three, EE and Virgin among those thought to be affected.

Website health monitor DownDetector registered thousands of reports from users complaining of being unable to connect to broadband internet.

Three users began to report problems at approximately 5.48am GMT, with more people reporting issues at around 8.00am as the work day began.

“We’re currently experiencing technical issues with some calls,” Three said in a statement posted on Twitter. “Please accept our apologies if you’ve been affected by this, our engineers are working hard to fix it. Check back here for updates.”

Here’s the latest from Anthony Cuthbertson.

Joe Sommerlad14 October 2021 12:51

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Good afternoon and welcome to The Independent’s coverage of the internet outages currently hitting some of the UK’s biggest broadband providers.

Joe Sommerlad14 October 2021 12:45



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