CO-OPERATIVE Bank customers have been locked out of accounts this morning as the provider’s app and online banking have gone down.
The bank has confirmed on social media that it’s experiencing issues with the services and is “working to fix the problem”.
In the meantime, it’s told those who have been affected by the outage to contact its customer service team.
Co-op tweeted: “We are currently experiencing an issue with our app and online banking.
“We’re working to fix the problem and will update customers as soon as we can.”
Problems with the services started around 7:45am, with more than 100 reports recorded on complaints tracker downdetector.co.uk.
Of these, 77 per cent say they’re experiencing problems with online banking, 20 per cent with mobile banking, and 1 per cent with payment cards.
The outage has affected customers across the UK in cities like Birmingham, Brighton and Nottingham, as well as Glasgow and Belfast.
The Co-operative Bank is over 145 years old and has around 1.4million current account holders.
One person tweeted: “I have been with the bank since I was 19 – I’m now 47. Seriously considering moving banks – this is getting beyond a joke now.
“Stop outsourcing everything and take in back in-house – then you have more control over it??”
Another wrote: “Wow again?! Gonna be changing banks soon I think. The app is already way behind others out there.”
Someone else added: “This is a total joke!!! Asking us to call! I can’t call ! So how do I move my money about!
“Again this has stopped me purchasing stuff like travel tickets! Total joke of a service and complaining does nothing!”
It’s not clear what has caused the outage this morning or when it is likely to be fixed, although we’ve asked the bank and will let you know.
In a separate issue, TSB’s website has also gone down this morning leaving customers locked out of accounts.
HSBC announced this morning that it will be axing 35,000 jobs over the next three years in a bid to stream down its workforce.
And digital bank N26 has said that it will close all 200,000 accounts as it leaves the UK in April.