Retail

Coles supermarkets across Australia closed after computers go offline


A nationwide IT shutdown has forced Coles supermarkets across Australia to clear out customers and close their doors.

A Coles spokeswoman confirmed the outage on Friday afternoon, saying it had affected all 800 of the grocery giant’s stores across Australia.

“Coles supermarkets are being closed temporarily due to a technical issue with processing payments in our stores,” the spokeswoman said.

While the company has not yet said what caused the outage, Coles said in a statement that it was “working hard to fix the issue and stores will reopen as soon as possible”.

“We apologise to our customers for the inconvenience,” the company spokeswoman said.

On social media, shoppers reported being unable to pay for their groceries as some stores were forced to close.

“All registers offline,” a Canberra shopper tweeted.

An online video from a store at Richmond in Melbourne showed queues of overflowing trolleys at checkouts. In Perth, a photo posted by the ABC showed a Coles terminal with a message reading “cash tender declined”.

ABC Perth
(@abcperth)

Abandoned trolleys & customers turned away @coles after IT systems shut down Australia-wide #perthnews pic.twitter.com/XJJxxyQryh


October 9, 2020

David Galea
(@davidgalea24)

🚨 Breaking News: Coles South Melbourne is down down pic.twitter.com/XDE6xzpcMJ


October 9, 2020

Tracey Findlay
(@tracey_findlay)

Halfway through a shop and we are told that cash registers at all Coles stores are not working due to IT issues. They’re not sure for how long. Off to Woolies. 😬 pic.twitter.com/7dDZKlZd8q


October 9, 2020

“#Coles are experiencing register problems & have asked everyone to leave,” a post from Sydney’s Cabramatta Community account read.

“This was #Fairfield, but we’ve been told that all stores in NSW are closed at the moment.

“No ETA on when the store will reopen just yet.”

With Australian Associated Press





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