As a manager with any business, you want to make sure that you are doing the best job possible. Your employees and the business overall depends on you to do your very best. The success or failure of a business can be ensured by the actions of its manager. This example is best seen in the example of a restaurant manager.
Restaurant managers have to balance both the day to day duties of a busy restaurant, in addition to the backroom and more administrative functions of the same location. Throughout their workday, restaurant managers have a number of questions that they need to answer to ensure that a job is well done. Here are a few of them below.
Do I have the Best Tools for the Job?
As a restaurant manager, you’ll need the best tools and equipment to keep up with the daily demand of your eatery. You don’t want to utilize an outdated piece of equipment to keep your kitchen running. A faulty stove can ensure that your food is either undercooked or doesn’t get out to the floor on time. A non-functioning refrigerator can spoil a month’s worth of food that would otherwise be on your shelves waiting to be cooked. When you’re considering your restaurant equipment needs, don’t forget that, in addition to refrigerators and freezers for food, you’ll need to think of your beverages as well.
It’s best to keep such restaurant equipment providers like Beverage Air on speed dial. Beverage Air can help you make sure your restaurant’s kitchen will stay stocked with the latest quality equipment and supplies such as bar equipment, refrigerators, display cases, blast chillers, and coolers.
Am I Staying Up on the Latest Changes in the Foodservice Industry?
Continued learning is a sign of a good manager, whether you work in the foodservice industry or in an auto shop. To think that education ends when you get your degree is simply incorrect. Whatever field you’ve fallen into, it’s best to stay knowledgeable about your chosen profession.
The restaurant industry is constantly changing and it helps you as a manager to ensure that you are keeping up with those trends. One such example includes the practice of used cooking oil recycling in Oregon. This service provides a recycling method for the oil collection of used cooking oil which can help a restaurant’s infrastructure, betters the environment, and helps a business’s bottom line. Kitchens produce a huge amount of grease that can be recycled, but only by professional recyclers who understand about grease trap cleaning and how to work with cooking oil. Staying aware of the latest changes in the restaurant industry can help you to figure out where best to navigate your restaurant.
Does My Staff Feel Valued?
This is a big question which you need to ask yourself on a weekly, if not daily basis. The staff of your business is the heart of your restaurant. No matter their role, no matter how large or small, each employee at your restaurant matters. If they feel that they aren’t valued by you, their manager, there’s a good chance your restaurant will suffer.
Employee turnover in restaurants is already high, with an average tenure for most employees lasting only two months. It becomes very costly to train new members, and also messes with the flow of a restaurant. Ways you can show that your staff feels valued is first acknowledging a job well done. Think about starting an “Employee of the Month” program. Practice open-book management to give a sense of transparency and loyalty amongst your staff. During the holiday seasons maybe look at giving your staff gift cards, or free meals for employees working double shifts.
Am I Paying Enough Attention to Online Reviews?
Your restaurant can live or die based on customer reviews. In the cyber centric world in which we live, a lot of people will check online reviews of restaurants before visiting an eatery. Yelp, TripAdvisor, and Facebook are all online portals where customers can leave good or bad reviews about your restaurant.
It’s best to read these reviews regularly, to get a sense of what your restaurant is doing right or wrong. Getting such feedback on a timely basis gives you time to work on improving whatever the issue is, or focusing on building up what is working really well for your restaurant. Online reviews can help improve your customer service in the long run.