Dukaan partners with Dunzo, Shiprocket to integrate delivery into its platform

BENGALURU: Dukaan has partnered with Dunzo and Shiprocket, to integrate delivery into the platform for a seamless retail experience. Pandemic-led surges in demand for home deliveries indicate a long-term trend that would become the normal in a post-pandemic world. Hence, it is essential that retailers prepare for the future by removing supply chain barriers for improved manageability and scalability.

Shiprocket provides a fully automated end-to-end workflow from sending the inventory to dispatching and tracking orders, while Dunzo’s expertise lies in on-demand delivery that ensures customers get what they want when they want it. By integrating these into the platform, Dukaan’s 3.5 million merchants can not only automate their delivery systems but also acquire better control of their business with techniques to manage their deliveries across stores and consumers.

“While retailers are expediting digitization to future-proof their business, it is essential to bring delivery automation capabilities into the mix. The future of delivery tracking rests on bringing predictability to order service time for a great customer experience. And we at Dukaan are always working towards building a seamless future for the retail industry,” said Suumit Shah, Founder and CEO, Dukaan, in a statement.

In a statement, Kartik Mishra, Head – Strategy & New Initiatives, Dunzo said, “Dunzo and Dukaan have partnered to empower merchants with better logistics, faster deliveries, and greater economic opportunities in a rapidly changing retail environment.”

“The Indian logistics industry has come a long way with respect to the adoption of cutting-edge technologies. Automation has propelled seamless last-mile deliveries and empowered logistics platforms to meet the growing demand for ecommerce,” said Saahil Goel, Co-Founder and CEO of Shiprocket in a statement.

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An automated delivery system helps retailers scale their business by reducing the time and effort spent on managing the logistics involved with each customer order. This in turn improves the experience for the end customer as well as those involved in the supply chain operations.


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