AO World: Costs and cancellations rise amid pandemic
Shares in online electricals retailer AO World have dropped 6.5% this morning, as the pandemic drives up its costs and forces customers to cancel contracts
AO, which sells washing machines, freezers, laptops etc over the web, reported its “strongest ever peak trading period” over the Black Friday period and in the run up to Christmas.
UK revenues jumped by over 67% in the last quarter of 2020, and surged 77.4% in Germany, as shoppers turned to online retailers as the high street locked down.
But, AO also warns that complying with social distancing rules is pushing up its costs, particularly as some customers return products (the ‘reverse supply chain’) or cancel warranties as household budgets tighten.
We have incurred significantly higher costs as we negotiate some of the operational challenges of working in a Covid compliant environment, particularly in the reverse supply chain.
We have also seen a slightly increased rate of cancellation of individual consumers’ long term contracts in mobile and warranties, driven by Covid impacts on customers behavior.
In the long term, AO is still optimistic that the lockdown will boost demand for electrical goods, due to the “structural shift online”, and the move towads home working.
But it has dropped to the bottom of the FTSE 250 this morning; fellow retailers Next (-3%) and Kingfisher (-2.4%) are also down.
Fund managers: Long Bitcoin now most crowded trade

Photograph: Avishek Das/SOPA Images/REX/Shutterstock
Taking a long position on bitcoin is now the most crowded trade in finance, overtaking “long tech”.
That’s the message from Bank of America’s latest monthly fund manager survey, which also showed that taking a short position on the US dollar is the third-most crowded trade.
Bitcoin has more than doubled over the last five weeks, amid signs that some institutional investors are seeing cryptocurrencies as a credible asset class. It’s up around 3% today at $37,400, below the record high near $42,000 set earlier this month.
Fund managers also repored that the top ‘tail risks’ are the possibility of problems with the vaccine rollout (30%), the Federal Reserve easing its asset purchases (29%), and a Wall Street bubble (18%).
Michael Brown
(@MrMBrown)BofA Fund Manager Survey:
– Long bitcoin most crowded trade, then long tech, short USD
– Vaccine rollout issues, taper tantrum & wall st bubble top tail risks
– >83% expect steeper curve
– 41% (record) see small caps > large caps over nxt 12 mths
IEA cuts oil demand forecast
Oil demand also saw an “unprecedented collapse” last year, according to the latest monthly report from the International Energy Agency.
The IEA says that demand dropped by 8.8 million barrels per day (bpd) in 2020.
And with the pandemic weighing on the global economy, the group has cut its forecast for global oil demand in 2021 by 300,000 barrels per day, to 5.5m bpd.
For now, a resurgence in Covid-19 cases is slowing the rebound, but a widespread vaccination effort and an acceleration in economic activity is expected to spur stronger growth in the second half of the year.
For the first quarter of 2021, it has cut its forecast by 580,000 barrels per day.
The global vaccine roll-out is putting fundamentals on a stronger trajectory for the year, with both supply and demand shifting back into growth mode following 2020’s unprecedented collapse.
But it will take more time for oil demand to recover fully as renewed lockdowns in a number of countries weigh on fuel sales. This has contributed to us revising down our forecast for global oil demand by 0.6 mb/d for 1Q21 and 0.3 mb/d for 2021 as a whole.
International Energy Agency
(@IEA)Our January Oil Market Report is out now:
• Global oil demand is expected to increase by 6% to 96.6 mb/d in 2021 after an unprecedented drop in 2020
• Global supply is set to rise by 1.2 mb/d this year, with OPEC+ driving the growth
Read more ⬇️ https://t.co/bY3S6vNJlt
MarketWatch
(@MarketWatch)IEA cuts 2021 oil demand forecast https://t.co/vntBmlhLxk
European stock markets have opened higher, with the FTSE 100 index up 26 points or 0.4% at 6746 points.
Travel stocks are among the risers, amid reports that demand for holidays is rising as Covid-19 vaccines are rolled out.
Jet engine maker Rolls-Royce is leading the Footsie risers, up 4.5% at 109p, with airline group IAG up 2.3%. Hotel group Intercontinental (+1.4%) and budget airlines easyJet (+5%) and Wizz Air (+3.7%) are also rallying.
Investors are also hopeful of an economic recovery this year as Joe Biden’s administration pushes through its $1.9bn stimulus programme.
As flagged earlier, Treasury Secretary nominee Janet Yellen is expected to argue for more sending at her confirmation hearing today.
As Paul Donovan of UBS Wealth Management puts it:
If the growth rate generated by government investment in infrastructure or people exceeds the cost of borrowing, it is a worthwhile exercise. Given the structural changes ahead, investing in people may be more important.
And on the car sales figures, Donovan adds:
European car registrations fell again in December—it will be interesting to see whether transport demand shifts if more people work from home and shop online.
The drop in European car sales last year will go a little way towards fighting the climate emergency….
…and so will a new technological breakthrough – a fast-charging battery that could help the electric car industry replace petrol and diesel cars.
My colleague Damian Carrington explains:
Batteries capable of fully charging in five minutes have been produced in a factory for the first time, marking a significant step towards electric cars becoming as fast to charge as filling up petrol or diesel vehicles.
Electric vehicles are a vital part of action to tackle the climate crisis but running out of charge during a journey is a worry for drivers. The new lithium-ion batteries were developed by the Israeli company StoreDot and manufactured by Eve Energy in China on standard production lines.
StoreDot has already demonstrated its “extreme fast-charging” battery in phones, drones and scooters and the 1,000 batteries it has now produced are to showcase its technology to carmakers and other companies. Daimler, BP, Samsung and TDK have all invested StoreDot, which has raised $130m to date and was named a Bloomberg New Energy Finance Pioneer in 2020.
The batteries can be fully charged in five minutes but this would require much higher-powered chargers than used today. Using available charging infrastructure, StoreDot is aiming to deliver 100 miles of charge to a car battery in five minutes in 2025.
Damian Carrington
(@dpcarrington)Electric car batteries with five-minute charging times produced
– first factory production means recharging could soon be as fast as filling up petrol or diesel vehicles
Story by mehttps://t.co/PNEaJqS2P7
VW Group (which includes Volkswagen, Skoda, and Audi) sold the most cars across the EU last year, with sales down 21.6 % at 2.54 million.
PSA Group (including Peugeot, Citreon and Opel/Vauxhall) saw its sales slump 29% to 1.5m, followed by Renault Group (Renault, Dacia, Lada) with 1.1m cars sales (down 25%).
ACEA
(@ACEA_eu)🇪🇺 Passenger #car registrations: 🔻2️⃣4️⃣% in 2020; -3.3% in December.
👉 “2020 saw the biggest yearly drop in EU car demand since records began, with new-car registrations 🚘 falling by 3 million units compared to 2019.”
PRESS RELEASE: https://t.co/7fjYQwpPmW pic.twitter.com/vtk6hlA4Wq
Across Europe as a whole, car sales slumped by over 24% last year — with almsot four million fewer new vehicles hitting the road.
Some 11,961,182 car registrations were recorded in total across the EU, the UK, and Iceland, Norway and Switzerland — down from 15.8m in 2019.

European car sales in 2020 Photograph: ACEA
Europe’s car industry only managed one month of sales growth in 2020, Bloomberg point out:
Carmakers managed to better cope with government measures to contain the spread of the coronavirus as the year rolled on, helped by subsidies and dealers embracing online-ordering tools.
But the collapse in sales in March, April and May proved difficult to come back from, with the industry managing a single month of growth all year. By contrast, China’s auto market expanded throughout the second half.
@AcrossTheCurve
(@acrossthecurve)Europe Car Sales Drop Most on Record in Year Bedeviled by Virus https://t.co/TLXY7XQAj7
Introduction: Europe car sales drop at record pace in 2020
Good morning, and welcome to our rolling coverage of the world economy, the financial markets, the eurozone and business.
Europe’s car industry has suffered its biggest ever drop in sales, as the Covid-19 pandemic dealt an “unprecedented” to the sector.
Car sales across the European Union slumped by 23.7% last year, new data shows, the worst slump on record.
Just 9.9m new vehicles were registered in 2020, down from 13m in 2019, as lockdown restrictions hammered demand.
Industry body ACEA reports that:
Containment measures – including full‐ scale lockdowns and other restrictions throughout the year – had an unprecedented impact on car sales across the European Union.
2020 saw the biggest yearly drop in car demand.
Every EU country saw double-digit sales falls in 2020, ACEA reports. Spain posted the sharpest drop (‐32.3%), followed closely by Italy (‐27.9%). Sales fell by over 25% in France, and dropped 19% in Germany.
Michael Hewson 🇬🇧
(@mhewson_CMC)European Car Sales fall 24% in 2020, biggest decline on record..
Macro Intel
(@macro_intel)🇪🇺🚗
European new car sales drop by 3.7% y/y in December – ACEA
ACEA said 2020 saw the biggest yearly drop in car demand since records began, with new car registrations falling by 24.3% compared to 2019.
The worst slump came in March and April, predictably, when the coronavirus outbreak hit Europe’s economy. But sales have remained weak since.
In December, new registrations fell by 3.3%, the third monthly decline in a row, as the second wave of Covid-19 forced fresh lockdown restrictions.

European car sales figures Photograph: ACEA
Also coming up today
European stock markets are set to rise, ahead of Janet Yellen’s confirmation hearing at the Senate.
The Treasury Secretary noninee is expected to explain that – with interest rates so low – the US should spend heavily to ensure the economic recovery.
The Financial Times explains:
Janet Yellen will lay out the case for President-elect Joe Biden’s proposed $1.9tn relief package at her confirmation hearing as Treasury secretary, arguing that “the smartest thing we can do is act big”.
In prepared remarks obtained by the Financial Times ahead of her appearance before the Senate finance committee on Tuesday, Ms Yellen said the US risked “a longer, more painful recession” and “long-term scarring” if it did not move quickly to inject more government spending into the economy.
IGSquawk
(@IGSquawk)European Opening Calls:#FTSE 6758 +0.55%#DAX 13947 +0.71%#CAC 5654 +0.65%#AEX 654 +0.58%#MIB 22674 +0.78%#IBEX 8289 +0.41%#OMX 1974 +0.59%#STOXX 3623 +0.57%#IGOpeningCall
The agenda
- 10am GMT: ZEW index of eurozone economic sentiment
- 3pm GMT: Treasury secretary nominee Janet Yellen’s Senate confirmation hearing
Updated