Apple has acknowledged a problem with some iPhone 8, namely that they randomly restart, freeze up or won’t turn on at all.

Apple said it’s a manufacturing defect and only affects a small percentage of the phones; Apple is offering repairs free of charge with some restrictions.

Consumers having trouble with their iPhones 8 can contact Apple Support to do a mail-in repair, or get an appointment at an Apple store.

The announcement comes ahead of Apple’s unveiling of the new iPhone 9 on Sept. 12.

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