How a tech company is helping litigators deal with profitability, deadlines, and security – Canadian Lawyer Magazine

Since the formation of that idea, Bass and his team at Korbitec have been supplying and maintaining over 3,500 court forms, sometimes on a weekly basis. The smart platform can automatically fill information across the vast array of documents that litigators touch in their day to day duties. Bass and his team noticed, too, that many of their client firms have their own internal precedents and forms. Korbitec started automating those forms within client firm’s custom versions of ACL5. Now they maintain over 37,000 custom documents for their customers. 

Bass says that this innovation is driven by both Korbitec’s customers and their team of former legal assistants and law clerks working alongside their development team. Those former legal professionals know the process and know the pain points of a legal practice and can address those issues head on. Korbitec listens, too, and when LawPro highlighted the sheer number of cases that are dismissed for missed deadlines, Korbitec built a legal task management system into ACL that integrates with Outlook. Now task reminders can be easily applied to matters from a single control point with centralized access and accountability.

When they started hearing more and more about data breaches and risks from documents being transferred over email, as well as changes to court rules for service, the Korbitec team started work on xchangedocs.

“We built xchangedocs as a web application so any firm could use it,” Bass says. “We know that adoption of tech in the legal industry can be tough, but we’ve managed to bring over 500 firms on board with ACL. xchangedocs serves a wider group of lawyers than ACL, be they corporate lawyers or inhouse legal departments at major firms. Once we checked all the boxes for wider practice areas, we asked ourselves, ‘how can xchangedocs serve ACL by adding some functionalities that would be really important on the litigation side?’”

Answering that question, they built a key function into xchangedocs purpose built for their ACL5 users: electronic service documents. Court rules now allow for a document to be served electronically via a secure portal. The portal must, however, generate a Record of Service, which replaces the need for an Affadavit of Service. In xchangedocs they already had a secure document exchange platform, optimized for legal documents. By adding the Record of Service, Korbitec empowered litigators to complete the service of documents electronically, an innovation that has proven crucial during the COVID-19 pandemic. Bass says, though, that this is an efficiency that won’t be walked back in a reopened world. Electronic document transfers via xchangedocs has created electronic efficiency in an aspect of litigation that has been long languishing in analog.


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