Aadhaar is an important document to conduct our day-to-day financial business. From seeking subsidy from the government to filing income tax return (ITR) or applying for PAN, you need to provide your Aadhaar number.

Now, if you are facing a problem at the enrolment centre regarding your Aadhaar updation or you have applied for Aadhaar but haven’t received the same, then you can file a complaint for the same on the UIDAI‘s (Unique Identification Authority of India) website.

If the complaint is related to the operator and/or enrolment agency, then you don’t have to mandatorily provide your enrolment ID at the time of filing the complaint. However, if the complaint is regarding non-generation of Aadhaar, then you will have to provide the enrolment ID at the time of filing complaint on the website.

Given below is the process to file a complaint.

Step 1: Visit www.uidai.gov.in

Step 2: Under the ‘Contact & Support’ tab, click on ‘File a complaint’ option.

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Step 3: A new webpage will open. Enter the details as required – 28 digit enrolment ID, your name, mobile number and email ID. Enter your postal code and select your village/town/city.

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Step 4: Select the type of complaint and category of complaint from the drop down menu.

Step 5: You will also be asked to provide your concern.

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Step 6: Enter the captcha code and click on submit.

If you have any other complaint, then you can call on their toll free number 1947 or send an email at help@uidai.gov.in

How to check status of your complaint

UIDAI’s website also provides you the option of checking the status of the complaint you have filed.

Follow the steps below to check the status of your complaint.

Step 1: Visit www.uidai.gov.in

Step 2: Under the ‘Contact and Support’ tab, click on ‘Check Complaint Status’.

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Step 3: Enter the complaint ID generated earlier. Enter the captcha code.

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Step 4: Click on ‘Check Status’.

The status of your complaint will be shown on the website.





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