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How Virgin Media plans to solve your broadband problems – Express


The company has introduced a number of measures to ensure its people remain as safe as possible while continuing to help answer customer calls and queries. This includes providing remote working capabilities, where possible, and ensuring strict social distancing and hygiene measures are in place for sites that need to remain open.

Virgin Media says it will continue to closely monitor the situation and create more jobs in the coming weeks if necessary.

People can apply at careers.virginmedia.com/

According to Virgin Media, downstream traffic has increased by around 50 percent during daytime hours, but was still below evening peak levels. Upstream traffic – including traffic sent by customers on video calls – has increased by up to 95 percent during daytime hours as people take part in video conferencing, collaborate on documents stored in the cloud, and more.

The number and length of landline calls has also seen a significant increase with voice call minutes up 80 percent week on week, peaking at 10am with around 2.5 million calls per hour.



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