IF you’re a Three Mobile customer who is affected by an internet, call or mobile services outage we explain how to check your service status.
Many Brits rely on internet and call services to work from home.
Is Three Mobile down?
Three Mobile, which has 10million customers in the UK, last saw problems with its service in October 2019.
The network meltdown affected TENS of thousands of mobile phone customers across the UK.
At present the telecoms firm is reporting good service across the UK.
How do I check the service status of Three Mobile?
Three Mobile has a dedicated web page where you can find out if there are any problems in your area.
Follow the link to visit the Three Mobile service update website.
To then find out if there are any problems, simply enter your postcode.
How can I contact Three Mobile and am I entitled to compensation?
If you’re suffering issues with your internet, call or mobile services then you may be entitled to compensation.
Internet firms usually pay out £8 for each say that broadband and phone service is not repaired after two full days of no service.
This is usually automatic but the regulator Ofcom has said firms don’t have to pay compensation at the moment due the coronavirus outbreak.
If you’re a mobile customer and you suffer from a lack of service then depending on the circumstance you may be entitled to a refund or account credit.
If you’re without service for a sustained period of time then you may have the right to leave without incurring a fee.
If you still want to complain to Three Mobile about an issue, you can contact the firm via phone, online or pop by a branch.
You can also speak to Three Mobile via its live chat service on the app.
If your problem is still unresolved after eight weeks, you can complain to an independent Alternative Dispute Resolution (ADR) scheme.
We’ve also rounded up everything you need to know about checking the status of Virgin Media.
If you’re a Sky customer, here’s what you need to know about checking its service status.
TalkTalk households can use this guide to see how to get in contact with the telecoms company.