Lloyds Bank customers are locked out of their accounts and unable to access online services in latest banking IT failure
- The high street lender did not specify the number of customers affected
- It said the issue only impacts customers accessing online account via desktops
- Several Lloyds customers have complained about the issue on social media
Banking giant Lloyds has apologised after some customers have been locked out of their accounts and left unable to access online services today.
The high street lender did not specify the number of customers that were affected said that services for the majority of its customers and for its Halifax and Bank of Scotland units were not affected.
It also said the issue only affects customers accessing their accounts online via desktops and that customers were still able to log in to mobile and tablet apps.
Customers are venting their fury on social media, and are inundating the bank with complaints about not being able to access their online accounts.
The high street lender did not specify the number of customers that were affected but said that services for the majority of its customers and for its Halifax and Bank of Scotland units were not affected
The map shows a surge of people reporting they are unable to access their Lloyds bank accounts in numerous part of the UK
Reports of outages or people unable to access their Lloyds Bank account have increased significantly this morning
A Lloyds spokesman said: ‘We are currently aware that some customers may be experiencing intermittent issues when trying to access their online banking service this morning.
‘We are working to resolve the issue as a matter of urgency and we are sorry for any inconvenience for our customers.’
Several Lloyds customers are using social media to complain about not being able to log in to their online accounts this afternoon.
One Twitter user said: ‘I still cannot log in to online banking app. My internet is perfectly fine. I need to check my balance and other things.’
Another Twitter user was aggrieved by the bank’s apology.
‘ETA when online banking will be up and running? Apologies are pretty useless to those trying to sort payments.’
While another said they were struggling to log on, she said: ‘I can’t log on to the app or even attempt to log in online #lloydsbank’
IT outages have regularly hobbled UK banks, notably TSB last year following its botched migration, while others such as HSBC and Royal Bank of Scotland have also struggled with glitches.
How customers across numerous banks have suffered from IT issues in the past year
Customers have repeatedly had to deal with IT issues faced by numerous banks in the UK over the past year.
On September 21 last year millions of RBS, NatWest and Ulster Bank customers were locked out of online banking for five hours after a nationwide outage.
The high street giants, who are part of the same banking group, were forced to apologise for the systems failure that locked out millions of customers.
The glitch came a day after some Barclays customers were left struggling to log in to their accounts when the bank’s online, mobile and telephone systems crashed.
But the most significant meltdown came from TSB, who were flooded with thousands of complaints from customers after people were unable to access their accounts in April last year.
Problems erupted following a migration of customer data from former owner Lloyds’ IT system to a new one managed by TSB’s current owner Sabadell.
Up to 1.9million people using TSB’s digital and mobile banking found themselves locked out of their bank accounts.
Some customers were unable to access their cash or pay bills – while others reported being able to see other people’s accounts.