finance

Stagecoach creates 80 jobs at new contact centre in Scotland



Stagecoach is set to create 80 jobs at new UK customer contact centre in Scotland.

The bus operator’s new digital contact point will be based at the company’s headquarters in Perth and is planned to open next spring.

The new team will operate seven-days a week from launch, with fully extended opening hours on weekdays and weekends within the year.

It will provide customers with a point of contact to speak to a member of the Stagecoach team on any queries they have, including questions about timetables, feedback on services, help with smartcards and lost property.

Customers will also be able to buy tickets directly through the new shared service contact centre.

The search is now underway for a new lead to manage the centre, with customer advisor job roles expected to be advertised in the autumn.

Stagecoach chief executive Martin Griffiths said: “There is a huge opportunity to attract people to more sustainable public transport in the years ahead as national governments look to move to net zero – delivering the best experience to every single customer is central to helping people make the switch away from cars to public transport.

“The central contact point will allow us to provide extended opening hours so we’re there to support our customers when and how they need us.”

Perth and Kinross Council leader Murray Lyle added: “Not only will these 80 jobs create opportunities for our people and help us recover from the economic impact of the coronavirus pandemic, they will also support the move towards sustainable travel across the UK.”



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