Our prior research has demonstrated that organisations that move early to restructure and change during times of crisis come out ahead in the subsequent decade. Therefore, 2021 was a critical year for operators: a unique opportunity to fundamentally reimagine their business or, alternatively, risk another decade of decline.
The next generation of telcos will be defined by leaders who act now, risking short-term incumbency advantages to seize untapped growth. The current moment demands a holistic, future-back approach to transformation, in which leaders deliver on four or five bold, integrated changes to reset their organisation’s DNA….
There has been customer-back disruption, in which digital-native companies like Uber and Netflix have set a new standard for seamless online experiences. There has been business-model disruption, with technologies like AI, big data and the Internet of Things. There has been new-entrant disruption, with increased competition among traditional and non-traditional players.
From “A Blueprint for Telecom’s Critical Reinvention”