TELETEXT Holidays is facing court action following claims that it has not done enough to refund customers for cancelled holidays during the Covid crisis.
Consumer watchdog the Competition and Markets Authority (CMA) has launched a legal battle against the company to get outstanding refunds owed to customers paid.
The CMA added that Truly Holidays, which owns Teletext Holidays, has also not done enough to ensure future refunds are paid within 14 days.
It follows an investigation launched by the regulator into Teletext Holidays in February this year.
Hundreds of people filed complaints for not being refunded for their package holidays that were cancelled due to coronavirus pandemic.
In May, the firm promised to refund £7million to customers who were owed cash due to the cancellations.
It said it would cough up the cash by August 31 – but the CMA claims the company has not done enough to change its refunds policy.
The watchdog said it wrote to the company on September 16 warning it would take court action unless it took urgent action to shake-up its refunds process.
Now, it has filed a court order to ensure that the refunds Teletext Holidays is yet to pay back to customers will be dished immediately and within 14 days.
CMA chief executive Andrea Coscelli said: “Companies must abide by consumer protection law and treat their customers fairly.
“After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days, going forward.”
More to follow…
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