security

Translation tech device to speed up security for passengers at Edinburgh Airport – Insider.co.uk


Edinburgh Airport has introduced a device that translates into 74 languages to help speed up security for international passengers.

Staff and passengers speak Pocketalk before the translation is played through a speaker or displayed on screen for the other to read and understand. It is also to be introduced out to other passenger facing teams.

Edinburgh Airport chief executive Gordon Dewar said: “We’re an international airport in a city and country known for its diversity, its inclusiveness and its welcoming nature, and we want to make passengers feel at home at the airport.

“The security process is one of the most important as we need to ensure the safety of all passengers and staff so it’s vital that we have the ability to clearly explain the process and help people understand so we can make that process as positive as possible.

“We’re already lucky to have native speakers within our teams – Pocketalk will enhance our ability to talk to those people who come from all over the world to visit Edinburgh and Scotland.”

Pocketalk has been developed by Japanese tech firm Sourcenext. Its managing director Tomoaki Kojima said: “Pocketalk was developed to connect cultures and create experiences for people that do not speak the same language. With 95% market share, and more than 600,000 users, we hope to redefine the translation space. We are proud to be partnering with Edinburgh Airport to improve their passenger experience and look forward to developing this partnership in 2020.”



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