Retail

Twixor set to power conversational banking


CHENNAI/SINGAPORE: Twixor, a low-code no-code conversational AI and process automation platform that helps businesses build hyper personalized engagement solutions, has announced that its platform is now available on Temenos Exchange, the open marketplace for fintech solutions.

Temenos Exchange is a fintech marketplace by Temenos, the cloud banking platform.

Twixor platform helps banks and financial institutions enhance digital banking experiences by powering Conversational Banking. For Temenos’ bank and financial services clients looking to redesign their customer engagements through conversations, Twixor will provide end-to-end fulfillment via digital customer journeys on preferred social and messaging channels powered by their patented intelligent business process automation suite.

The platform enables conversational flows where customers choose their desired service through intent-driven communications via AI/NLP (natural language processing) engines, seamless transfer to live agents where human intervention is required, and dynamic rich cards to improve user experience. It helps banks and FIs to hyper-personalize, elevate customer experience, improve customer loyalty, increase revenue and wallet-share, and lower both customer acquisition and service costs.

The marketplace offers pre-integrated and approved fintech solutions that can be easily deployed on top of Temenos open platform, enabling banks to accelerate the creation of new financial services, while reducing the costs of development.

In a statement, Martin Bailey, Director of Innovation and Ecosystems, Temenos said, “Temenos Exchange acts as an accelerator for fintechs and software developers, helping them develop, validate and monetize new banking solutions. Joining Temenos Exchange means Twixor can sell its solution across a vast banking audience of more than 3000 clients in 150 countries. Collectively, this community serves the banking needs of 1.2 billion people worldwide.”

“Consumer behavior is changing. There is an increasing preference for messaging channels and conversational banking, across all regions and customer categories. Twixor powers Conversational Banking by enabling seamless, low-friction and app-less banking transactions which leads to significant impact on customer satisfaction, customer loyalty and cost of acquisition, service, and retention. Joining the Temenos Exchange with its banking audience across 150 countries opens a world of opportunities for Twixor,” said Ashok Anand, CEO & Founder, Twixor, in a statement.



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