Uber rolls out ‘RideCheck’ feature that will check in on users if the car has been stopped for too long

  • Uber rolled out ‘RideCheck’ that detects if users have been in a crash or accident
  • Uses GPS, AI and other technology to determine if a vehicle has been in a crash 
  • Feature will send users a notification asking them if everything is OK 
  • Will offer emergency numbers and other help if it is a confirmed accident 

Uber wants to make sure its riders and drivers arrive safely at their destination.

The ride-hailing giant has released its promised RideCheck feature in the US, which uses GPS, AI and other technology to determine if a vehicle has been in an accident.

This safety feature will send users a notification asking them if everything is OK when the ride has come to a stop and then suggests helpful options.

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Uber has released its RideCheck feature in the US, which uses GPS, AI and other technology to determine if a vehicle has been in an accident

This safety feature will send users a notification asking them if everything is OK when the ride has come to a stop and then suggests helpful options

Uber has released its RideCheck feature in the US, which uses GPS, AI and other technology to determine if a vehicle has been in an accident. This safety feature will send users a notification asking them if everything is OK when the ride has come to a stop and then suggests helpful options

‘A year ago, we raised the bar once more with a number of new features, including RideCheck. RideCheck proactively surfaces tools riders and drivers may need when it detects something may have gone wrong, like a possible crash or an unexpected long stop,’ Sachin Kansal, Head of Safety Products, wrote in today’s release.

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‘For the past year, we’ve been piloting and refining RideCheck to ensure it works well for our customers and partners.’

‘Today, I am proud to announce that RideCheck is now available for all riders and drivers in the United States with plans to expand to more countries soon.’

RideCheck was first announced last year, but has just been released in the US today – the feature is set to hit other countries in the near future

Uber’s new addition uses the smartphone’s GPS, gyroscope and accelerometer, as well as AI, to determine whether a car has been involved in a crash.

The ride-hailing app already uses GPS data to track where and when a passenger is riding, as well as who is behind the wheel.  

Now it’s taking those technologies a step further to determine if a rider or driver is okay in the event of a possible crash.

When a RideCheck is initiated, both a rider and driver will receive a notification asking if everything is OK. 

‘They can let us know through the app that all is well, or take other actions like using the emergency button or reporting the issue to Uber’s Safety Line,’ Kansal explained.

‘Our safety team may also follow up by phone to inquire about the RideCheck. In the event of a crash, we can also help expedite the insurance claims process.’ 

‘Our safety team can also follow up by phone to make sure everyone is safe,’ Uber CEO Dara Khosrowshahi explained in a blog post. 

UBER’S RIDECHECK FEATURE 

Uber’s RideCheck uses the smartphone’s GPS, gyroscope and accelerometer, as well as AI, to determine whether a car has been involved in a crash. 

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When a RideCheck is initiated, both a rider and driver will receive a notification asking if everything is OK. 

Users either confirm there is a problem or that they are not in need of assistance.

If there is an accident, the feature will suggest actions like calling 911 or Uber’s Safety line.   

The company’s safety team may also follow up by phone to inquire about the RideCheck

In the event of a crash, Ubercan also help expedite the insurance claims process.’

Users may also receive a RideCheck notification if their systems indicate an increased safety risk, such as being stalled for too long in the same place. 

‘They can let us know through the app that all is well, or take other actions like using the emergency button or reporting the issue to Uber’s critical safety line,’ Khosrowshahi said. 

‘We expect to expand this technology to additional scenarios in the future.’  



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