UK energy regulator takes compliance action over energy supplier complaints

© Reuters. UK energy regulator takes compliance action over energy supplier complaints

(Reuters) – Britain’s energy regulator said on Thursday it has four cases open against UK energy suppliers over their poor handling of customer complaints, following a bi-annual survey.

Energy market regulator Ofgem said it has opened compliance cases into First Utility, Ovo Energy and Utilita and is expanding a recent case on Iberdrola SA’s (MC:) ScottishPower.

The regulator also said it was requiring all other domestic suppliers surveyed – Centrica’s (L:) British Gas, Innogy SE’s (DE:) Npower, Utility Warehouse, SSE (L:), EDF’s (PA:) EDF Energy, E.ON and Co-operative Energy – to provide improvement plans on how they will deal with complaints and provide appropriate updates.

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