RECEIVING damaged flowers on Valentine’s Day can be disappointing, particularly if your partner has shelled out a lot of cash for a beautiful bouquet.
Even worse is when flowers don’t arrive at all – giving the impression that your loved one has not even bothered to get you a gift.
What if your Valentine’s Day flowers turn up damaged?
If your flowers arrive in poor condition – for example, they’re wilting or have browning petals or leaves – retailers may give you a refund.
In 2016, Moonpig – which sells more than one million roses a year over Valentine’s Day – was bombarded with complaints after delivering damaged flowers on Mother’s Day.
In some cases, the service didn’t deliver anything at all. The company apologised and compensated those affected.
Under the Consumer Rights Act, if you order flowers – just as with any other goods – and they are damaged, crushed, or don’t match the description given online, you should be entitled to a full refund, including the cost of delivery. See how to complain in the box below.
According to consumer group Which?, the rules also apply to flowers that don’t arrive at all – the rules state that items ordered must be “of satisfactory quality, fit for purpose, and as described” when delivered.
Top tips to get a refund for damaged flowers
HERE’s what you need to do if your flowers are delivered in poor condition, according to consumer group Which?
- Take a picture as evidence of poor condition or damage to your flowers as this will help support your complaint.
- If a loved one or friend has sent you flowers that have arrived in a poor condition or late, make sure you tell them.
- Otherwise the retailer may say they can’t access the order information and won’t resolve the problem.
- If you order a specific number of flowers but fewer than this amount are delivered to you, you’re entitled to a partial refund for the missing flowers.
What happens if the flowers turn up late?
A retailer normally has a maximum of 30 days to deliver your goods, but if you paid for the flowers to be delivered by a certain date or time, you can get a full refund.
It applies if you, for example, paid for for next-day delivery on Valentine’s Day, meaning it’s an agreed part of your contract with the shop.
If you order a specific number of flowers but less are delivered to you, you’re also entitled to a partial refund for the missing flowers, says Which?
For example, if you order 20 roses but only 14 arrive, you should ask for a refund for the missing six roses.
Where else can you buy Valentine’s Day flowers?
Avoid the risks involved with getting your flowers delivered.
If you live near a local florist, then picking up a bunch from there should mean your bouquet doesn’t get damaged – as you have a shorter distance to travel, so they’re less likely to get squashed and will be fresher.
Local florists can be more expensive, but one-day-old bouquets, which can still look lovely and fresh – are often discounted.
Find a florist local to you by going on Yell.com.
Florist Bloom and Wild sends flowers by post, and while this might not sound like a secure form of delivery, the flowers are packed with protective netting to keep them in perfect condition on their journey.
The flowers are also sent in bud to ensure they last longer, and are sent by free next-day flower delivery via Royal Mail.
You have to select the “letterbox” tab on the website, as some are hand-tied in bigger boxes and won’t fit through a standard letterbox.
Bouquets on the website start from £23.
Flowers by bike
If you live in London, flower firm Petalon offers a bouquet delivery service.
A team of buyers at the company visit the flower market each day and wrap up the bouquets for same-day delivery – by bike.
The riders have specific routes they travel each day, to certain areas around London.
Valentine’s Day bouquets start from around £39 – but be quick. The bunches sell out quickly.
If you don’t want to fork out that much, we’ve made a round-up of the cheapest deals on roses and bouquets.
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