In the last 5 years, both the central Government, the local authorities, and the community have wholeheartedly supported the establishment of an e-government in Vietnam, leading to such impressive success in only 2 years adopting Resolution No. 17/NQ-CP.
The only unfulfilled targets are those related to online public service use of citizens and digital identification, authentication.
Minister of Information and Communications Nguyen Manh Hung shared that the Vietnamese digital government will be officially launched in 2025, letting it enter the global Top-50.
At that time, all governmental services will be automatically offered 24/7 with customizable features. New public services will be developed based on the existing open databases, which is the cooperation between the Government, businesses, IT experts, and the community.
Along with the digital economy and society, this digital government is the key in the national digital transformation process. Considered as the leader, the digital government is the top priority for development at the moment.
The transformation from an e-government to a digital one, or from online public services to digital ones, is the foundation. In that process, there will be a shift from IT systems to digital platforms, from service access to database access, and from the participation of governmental agencies to contribution of both the Government, citizens, and related businesses.
If the challenge in the e-government is inter-connection, the trial in the digital government is change management.
In 2020, certain critical national-leveled databases in the fields of business, social welfare, healthcare, education, and civil status were completed. They have significantly reduced paperwork in administrative procedures.
Praising the above results, Prime Minister Nguyen Xuan Phuc insisted that it is vital to ensure cyber security and protect the national sovereign on the cyber space while carrying out the digital transformation process.
He added that the national databases must be more effectively exploited to create a sustainable digital government, economy, and society.
At the moment, the suitable legal environment for the development of an e-government in Vietnam is still not perfect, and certain necessary decrees regarding personal data as well as identity protection have not been released yet.
Therefore, in the upcoming time, the Government and related state agencies must prepare these legal documents as soon as possible so that the establishment of an electronic and then digital government can be further facilitated.