AMAZON shoppers are being urged to steer clear of fake refund emails as they allow fraudsters to steal your bank details.
The warning by the UK’s national fraud centre Action Fraud comes after it received 30 reports about the emails since the beginning of the year.
It follows Action Fraud’s warning in February about another fake email which lead Amazon customers to believe there’s a problem with their order.
It also comes just days before Amazon Prime Day, which will see discounts for members only over two days next week.
The warning is about refund emails, which look like they’re from the e-commerce giant, and trick customers into thinking they’re owed money.
The email asks you to click on a link and confirm your account details to get the cash, but this actually gives fraudsters access to your personal and financial data.
Action Fraud warned about the scam on Twitter, writing: “We’ve received over 30 reports about FAKE Amazon refund emails.
“Always be cautious of unexpected emails containing links or attachments… especially if they’re offering refunds for goods you didn’t buy!”
A spokesperson for Amazon told The Sun: “These can look similar to real Amazon e-mails but often direct the recipient to a false website where they might be asked to provide account information such as their e-mail address and password combination.
“The best way to ensure that you do not respond to a false or phishing e-mail is to always go directly to your account on Amazon to review or make any changes to your orders or your account.
“Customers can access their account by visiting amazon.co.uk and clicking on the ‘your account’ link in the top right hand corner of any page.
“We would ask any customer who believes that they have received a false or phishing email to alert us via our firstname.lastname@example.org e-mail address.”
How to spot a fake email or message
IF you’ve received an email or text message claiming to be from your bank or a retailer, then these are the things you should look out for:
- Your bank or the retailer will always address a customer by name
- They will never ask a customer for their PIN, password or full memorable information
- The bank would never ask a customer to click on a link in an email or text message that takes you to a page which asks you for your username, password or any other information
- They would never ask a customer to email or text them PINs, card details or passwords
- Customers should not click on any links in emails if they have concerns
- Customers are encouraged to call their bank if they have any concerns about an email they have received
Sadly, it’s not the first time that fraudsters are using the Amazon brand to con customers out of money.
The Sun first reported on one scam in November in 2016.
And last year, an elderly couple lost almost £200 and struggled to get a refund from Amazon as well as their bank.
Motorists were this week warned about fake traffic wardens stealing bank cards in new scam.
Scammers have also started targetting Tesco shoppers with texts claiming they have a “package waiting”.
And Brits are being warned about fake holiday rental scams after a family paid €6,730 upfront to rent a villa in Majorca, only to turn up and realise the whole thing was a scam.
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