technology

Zoho One grows 60% globally and 104% in India


SaaS major Zoho Corporation’s operating system for business, Zoho One said it saw customer growth of 60% year on year globally and 104% in India, its second largest market.

This comes as the company introduced six new apps, three new services and seven major platform enhancements in Zoho One. It said this would empower businesses to solve disjointed data challenges and close communications gaps across silos, so organizations can become more productive, adapt more quickly to remote and hybrid work models, and become poised for growth.

“Today, the majority of systems are disconnected as a result of siloed solutions offered by vendors,” said Praval Singh, Vice President, Zoho Corp. “Unification of a business requires unification of the underlying systems, which can then provide a truly unified experience, internally and externally, along with unified insights.”

The company said that it aims to resolve operational, digitization, and retention challenges that businesses encounter. The latest additions are designed to support a hybrid work model and experience that would enable businesses to scale even in unpredictable times, while allowing easy customisation and personalisation of workplaces to enhance the user experience.

Zoho One was launched in 2017 with around 35 business apps and currently has over 45 business apps part of the mix. Further, Singh said that the company is seeing increased adoption of more applications being used in Zoho One.

He said that the average apps used by customers from the Zoho One umbrella was around 13 but this number has increased over the years wherein the number of apps used by businesses has risen to 21.

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The three new services now part of Zoho One include Work Graph, a tool that maps interactions among people, resources, systems and processes to improve productivity of users across various apps. The other one is Org Dictionary, a new organization-wide service offering a central dictionary for the entire company. Finally, Zoho One has also included Mobile App Management capabilities to help companies cope with remote work.

The new apps that are a part of Zoho One include Zoho Learn, an interactive training programme and assessments tool, Zoho Lens that provides remote assistance and guidance to employees through augmented reality (AR), and shared email inbox TeamInbox to eliminate task duplication among others.

Further, Zoho DataPrep which is powered by machine learning and can help business users integrate, model, cleanse, transform, enrich, and catalogue data, as well as integrate with Zoho Analytics or a third-party for new-found insights. Zoho Commerce will enable retailers to easily build online shops. Zoho Payroll will help businesses easily onboard employees, automate payroll processing, disburse salaries online through partner banks, deduct taxes, and stay compliant with statutory regulations. Employee data like work hours and leaves can be synced from Zoho People, and journal entries created automatically in Zoho Books after every pay run.



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